After update to 16.73 Outlook for Mac, Yahoo mail keeps re-syncing and reloading. Changes made in Outlook AND Yahoo are not syncing.

Anonymous
2023-05-19T18:05:24+00:00

Prior to this update, I had no issue with Outlook for Mac and Yahoo. I just updated to 16.73 (23051401). After updating, I had many problems with the Yahoo mail from within Outlook. It worked for the first 15 minutes, then got login errors and IMAP errors. I deleted the Yahoo account from Outlook and then quit. I then went back to Yahoo and got a new app password. I restarted Outlook and added the new app password obtained from Yahoo. It worked for the first 15 minutes then started to suddenly empty out all emails in all folders. Then the emails would eventually re-sync and reload from Yahoo. This now happens constantly. I tried the same uninstall reinstall process again, and nothing changed. Now also changes I make within Yahoo via my browser are not reflected in Outlook and changes made to Yahoo mail within Outlook are not saved when the emails clear, res-sync and reload, and they are not reflected in Yahoo online either. It's stuck in a loop. New emails DO ARRIVE and get added to the loop. Also there is a constant attempt to recreate the basic Yahoo folders: Drafts, Archive, Junk, Bulk. I get error messages saying can't be installed because they already exist - which they do! Why is it trying to reinstall them as if it is a new connection with Yahoo?

My setup is the following using OUTLOOK for MAC - BUT NOT NEW OUTLOOK. New Outlook does not support all the folders I have created over the years for organization and am unwilling to lose. I have a 16 inch MBPro M1 Max chip. Running Monterey 12.6.5.

AS a side note, I have for the past year or more had problems where white-listing emails does not work. Outlook is putting emails of people I email with regularly into SPAM. I whitelisted many of them, but Outlook is ignoring the classification and still putting those emails into SPAM.

Outlook | MacOS | Legacy Outlook for Mac | For business

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  1. Diane Poremsky MVP 17,526 Reputation points MVP Volunteer Moderator
    2023-06-12T01:33:49+00:00

    It's not due to an Outlook update if it's also broken on older builds.

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  2. Anonymous
    2023-06-11T22:17:26+00:00

    Yahoo did make some changes to the server around the same time as the 16.73 update, so its not Outlook at fault.

    Well, that is not entirely true since Yahoo email works just fine on Mail and other alternative email programs with MacOS. But there does seem to be a unique issue that the combination of Outlook and Yahoo has so Yahoo could be somewhat at fault. But Outlook is at least partly to blame here.

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  3. Anonymous
    2023-06-11T21:32:49+00:00

    I'm also confused after reading all the comments and now I have the following questions if and when (a big maybe) I move to the New Outlok.

    Do I need an Exchange Account before or after or at all to install and use the New Outlook?

    Can I cancel my entire Office 365 account after I install the New Outlook? I'm tired of giving M$ money.

    Does the New Outlook support Rules which are lame in Outlook for the Mac?

    Thanks

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  4. Diane Poremsky MVP 17,526 Reputation points MVP Volunteer Moderator
    2023-06-11T20:37:43+00:00

    The free Outlook is New Outlook - there are no differences... except you only have New Outlook, Legacy Outlook is not an option. If you have an office 365 subscription, it will convert the free, unlicensed version into a licensed copy.

    I checked it out on a VM in parallels as soon as it was released. If my memory is correct, as soon as I added the account that owned the subscription to it, it converted to the licensed version.

    Will it fix the problem? Supposedly... but so will using New Outlook. A few users said New Outlook kept resyncing too... but Microsoft's solution is to use New Outlook.

    IMAP Yahoo and AOL accounts might experience issues with re-syncing folder content - Microsoft Support

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  5. Anonymous
    2023-06-11T20:23:42+00:00

    I just read all the comments at that link. Seems like mass confusion. I'm confused enough as it is. :)

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