Outlook 2021 Contacts Window Opening in Fullscreen

Anonymous
2022-09-28T03:36:47+00:00

I just installed Office 2021 and I configured outlook. When I click on the "People" icon on the low left-hand side, it opens a window that occupies the entire outlook. This new window only contains one contact and that is it. I removed the contacts for now and only left 1. Please see the screen below. If there were more contacts they would show on the back of the wind ow. I cannot do anything to bring them to the front

Outlook | Windows | Classic Outlook for Windows | For business

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  1. Anonymous
    2022-10-27T20:33:33+00:00

    CT,

    From Outlook click on People tab and then on the ribbon menu click View, Change View, People, does that not get you back to the orignal view you were on?

    The original bug for this has been fixed. Please make sure you got the latest update by clicking File, Office Account, Update Options, Update Now.

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  2. Anonymous
    2022-10-17T18:44:11+00:00

    When I checked on this issue this morning Outlook Dev says this issue should now be resolved. The change that fixed the issue is from the service side. If you are still seeing the issue, try putting Outlook in Safe Mode and then back to normal mode. This will force Outlook to pull the updated service settings.

    To put Outlook in Safe Mode do the following:

    1. Close Outlook
    2. Hold down the Ctrl key and keep pressed when starting Outlook until you see the Safe Mode prompt.
    3. After entering Safe Mode completely, then close Outlook.
    4. Restart Outlook in normal mode

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  3. Anonymous
    2022-10-06T01:49:34+00:00

    Gabriel,

    I am glad that Microsoft is looking at this issue and trying to resolve it. Your "workaround" does not work. At least, not for me. When I click on the people's icon, this white window with one contact takes up the entire window. There is no way to change the view because the "view" option is not available to be able to turn off the reading pane. Could it be possible you are describing a different issue? Please look at ate attached screenshot. You will see that there is no way to change the view of the contact window. Please tell me what I am doing wrong with your workaround

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  4. Anonymous
    2022-09-29T21:57:02+00:00

    I've setup a new profile and still have the issue.

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  5. Anonymous
    2022-09-28T08:55:28+00:00

    Hello reynell delassalas,

    Welcome to Microsoft Community.

    May I ask if you've tried creating a new Outlook profile? Your profile contains your Outlook Your profile contains your Outlook settings. Occasionally, that profile can become corrupted, causing strange issues like this one. You can determine if it's corrupt by creating a new profile and changing which profile is used when Outlook starts.

    To create a new profile:

    If creating a new profile doesn't work, don't hesitate to let me know, and I'll keep working on this issue.

    Best regards,

    Yuhao Li| Microsoft Community Support Specialist

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