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How Can i reset authenticator app? I need to reset authenticator app for My lost device
Using classic Outlook for Windows in business environments
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
This just isn’t true. They absolutely can reset 2FA in the back end. It’s up to them if they want to go through the verification process.
However you should indeed have your 2FA backed up
Super, Thx, it helped me :)
Hi there
I had the same issue. After much research i found a way to fix it. Your admin can add your phone number as a second way for verification.
Here is the link: https://learn.microsoft.com/en-us/entra/identity/authentication/howto-mfa-userdevicesettings#manage-user-authentication-options
I've booked a call with my boss, he is the one with access to entra.microsoft. I followed the steps you gave me, adding my phone as a new verification method and revoking the mfas. All worked out! Thanks!
It keeps asking me to enter code