How Can i reset authenticator app? I need to reset authenticator app for My lost device

I just went through a similar issue. When trying to log into email on a phone or a computer with a browser, I was continually presented with a two digit code to enter into MS Authenticator. When I downloaded the Authenticator app onto the new phone and tried to add the account I was also given a two digit code to enter into Authenticator to verify who I was. Without an accessible Authenticator app I was stuck.

Solution was

1. Go to https://account.activedirectory.windowsazure.com/UserManagement/MultifactorVerification.aspx and log in as an Admin
2. Select the email account that is having the issue
3. On the right, select "manage user settings"
4. Select "Require selected users to provide contact methods again" and "Delete all existing app passwords generated by the selected users"
5. Hit Save

Once done you can add the account to the Authenticator app and it should no longer ask to to verify with a code.

there is no  "Authenticator app" 

neither in Add a method - No "Authenticator app"

there is no  "Authenticator app" 

neither in Add a method - No "Authenticator app"

Kelly. I lost my Authenticator when my mobilephone developed a problem and I had to wipe out all of my directories. After downloading Authenticator from google backup I then managed to mangle that for no good reason other than I am a complete novice at computing.

So I was desparate to ensure my telephone number and my 'personalised' email remaind the same - call it vanity if you like, but I then spent hour upon hour, trying in vain to get Authenticator back. I contacted M/softs chat line nightly and patiently went through explaining everything to them, and they in turn fedme a load of bull - each time sending me a questionaire to complete to acess Authenticator. Thing like when did you last use Skype and what was the amount credited against your account including tax etc... yeah, like I'd know that.

However, one night - probably it was a full moon, and the dogs were howling, I at last went onto the chat support and for a final time asked my question ... "how do I restore Authenticator?".. Amazingly, a voice came back and said do this... do that... etc... and even more amazingly, it worked! I was free...!!! But of course being dimmer than a 3 watt light bulb, I neglected to record what the Msoft Chat person said. So Kelly, I know that M/soft CAN if they choose circumvent Authenticator. NB: I have a nephew who works in IT and he tells me that M/soft says they don't look at their databases but he noticed that they did actually do something to them - basically M/soft seem to have a very selective memory! And let's face it, M/soft would look pretty stupid if they came out and said Authenticator was totally secure because they could not get in but then actually got in?.. Well, you know what I mean... porky-pies M/soft...porky-pies! :)

Microsoft support chat line (or whatever it's called). The cr*p thing about chat help lines, is you have to suddenly be a whizz kid at keyboard touch typing. And then you have to write reams and reams of explanations that exhuast you. Whatever happend to voice coms?

Only Microsoft could develop an App for messaging that was as near to sending a snail-mail as possible. Honestly, trying to communicate over this dysfunctional link is nigh-on impossible! I'd be better of penning a letter and posting it to you.

Anyway, due to the mangled wreckage of M/soft community messages, I have no idea where I am in this conversation, no idea who I'm talking to and no idea why I'm whiling away my life doing any of this rubbish.