Managing personal Outlook.com account settings, security, and privacy
I MAY have found a way to fix this! I finally clicked the link to the Office 365 Trial and there was a chat button at the bottom of the page. I just spent 1/2 hour in the chat going through all my recovery info and have been told my request was being elevated to Tier 2. We'll see if they actually get back to me in 3-5 days like they said they would... I need to recover my account so I can use my Office 365 programs again! Maddening.