Outlook | Web | Outlook.com | Account management, security, and privacy
Managing personal Outlook.com account settings, security, and privacy
Microsoft support is **** garbage.
Account recovery unsuccessful! HELP!
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous
I was hacked and I’ve tried recovering multiple times now. I’m using a familiar device. I put in old passwords. My recovery email and phone number are no longer attached to the account. I don’t get why Microsoft can’t revert the account to its original state of creation. I need to get this email back. Too many account with it and I can’t switch half of them off it without the email.
Outlook | Web | Outlook.com | Account management, security, and privacy
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
58 answers
Sort by: Oldest
-
Anonymous
2023-10-19T08:56:40+00:00 -
Anonymous
2023-10-21T11:53:08+00:00 I have been unsuccessful with account recovery also. It was quite new and for online purchases, so the standard question asking for who i would have emailed from that account is completely redundant. There should be help provided for those who have failed the recovery. I can’t believe your response from Microsoft was to do what your already done.. someone help. Did anyone else get help from Microsoft?
-
Anonymous
2023-10-29T11:26:54+00:00 Every time after fillling in the correct information at the recovery form at account live acsr it fails and i have tried to do this to many times
-
Anonymous
2023-11-09T19:05:11+00:00 I have tried all these links, which keep taking me back to the recovery page, and then won’t accept the account name I’m trying to recover because “it doesn’t
exist “!! Also, I keep getting the automated reply emails telling me that
“Recovery request for ch********@live.ca “ was denied due to lack of information.
I don’t know who or what ch**4@live is!!! It’s not me and the phone number that they have linked to it is not mine!! WTH is going on with them??
My lost email account has my recent retirement photos that were sent to me and I would like them back. Is there anyone, at Microsoft, that I can verbally talk to that could help me with this?
Thank you
Kel
-
Anonymous
2023-11-10T23:21:42+00:00 No one from Microsoft is replying on here to help. Zero help! Absolutely useless. It’s awful!!