You lot are useless. we are spending money the these damn video games and using your product that you push out and when we have issues logging into an email account, you push a website on us THAT DOES NOT **** WORK! And when you call to speak to a HUMAN, you get a ROBOT that HANGS up on you... WE GIVE YOU ALL THE INFORMATION NEEDED AND YOU DENY US?! NOT ONLY DO YOU DENY US BUT YOU TELL US TO CREATE A NEW ACCOUNT, ARE YOU LOT LOST? Have you never forgotten a password, you sure have. WHY should we have to create a new account and lose all the money, games and other things we buy from you to use in our daily lives? DO BETTER AND **** HELP US!!!!