Account recovery unsuccessful! HELP!

Anonymous
2023-08-24T05:46:34+00:00

I was hacked and I’ve tried recovering multiple times now. I’m using a familiar device. I put in old passwords. My recovery email and phone number are no longer attached to the account. I don’t get why Microsoft can’t revert the account to its original state of creation. I need to get this email back. Too many account with it and I can’t switch half of them off it without the email.

Outlook | Web | Outlook.com | Account management, security, and privacy

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  1. Anonymous
    2023-08-30T17:03:55+00:00

    Indeed, completly uselles support. Truly.. being automatically rejected over and over no matter what i try, its absurd!! This needs to change.

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  2. Anonymous
    2023-08-27T06:24:11+00:00

    Good morning,

    And what is the process if none of the steps work and you keep getting denied buy payment for service are still taking from the account that you can no longer access

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  3. Anonymous
    2023-08-24T06:23:35+00:00

    Hello Ryan,

    Thank you for reaching out.

    Sincerely apologize for the issue with your account recovery.

    If you do not have access to your account security info to verify for account recovery purpose the only option will be completing the account recovery form to by pass the verification; https://account.live.com/acsr

    You will have to provide enough information to prove ownership of the account, If successful you will get a link to gain access into your account to your alternate email.

    If you have access the the account email and password you can try to update the security email to another email/phone number you have access to.

    1. On the Security basics page https://account.microsoft.com/security , select the Update info button. If you're not already signed in to your Microsoft account, you'll be prompted to sign in.
    2. You may be asked to enter a verification code to continue. If you don't have access to your alternate email or phone number, choose I don't have any of these and follow the instructions to replace your security info.
    3. You'll see your security info under Security settings. Choose Remove for any you want to remove. You may be asked to add new security info before you can remove the old info.

    see tips to help complete the recovery form successfully in the link;

    https://support.microsoft.com/account-billing/b19c02d1-a782-dee6-93c3-dc8113b20c42

    Warm regards,

    Jackson E.

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