This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
I was hacked and I’ve tried recovering multiple times now. I’m using a familiar device. I put in old passwords. My recovery email and phone number are no longer attached to the account. I don’t get why Microsoft can’t revert the account to its original state of creation. I need to get this email back. Too many account with it and I can’t switch half of them off it without the email.
Managing personal Outlook.com account settings, security, and privacy
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Update2: Microsoft sent me the same initial e-mail three times asking for my account details. I replied to the 2nd one with all of it yet again. I replied to the 3rd one saying that I had replied already. Now they closed my case because I "hadn't responded". No, I don't think so. :(((
Update: Tier II support never got back to me, no surprise. So I filed a BBB complaint even though Microsoft is NOT A MEMBER (go figure!). There are tons of complaints about this, and they do seem to respond... of course, they have said they can't unlock the account, it must be done with the [useless] recovery form!! They also said they could help to cancel my Office 365 account, although they didn't mention a refund yet. All I have to do for that is - yup, give them all the same answers again to confirm it's my account. Unbelievable!!!!! To be continued.
My brother is having the same problem. Microsoft need to sort this out, I am positive it is a breach of a law of some sort to carry on charging people without the use of their account. Useless, absolutely useless in every way possible. 0/10 worst experience ever, 0/10 worst automated system ever. 0/10 worst customer 'support' ever. Greedy company, with no intent of helping their customers. Boycott them ASAP
You’re not ever going to get a response. They don’t respond to anyone. Absolutely useless.
Microsoft support is non existent I have the same problem but now I am locked out of my laptop off to get an apple in the morning