Account recovery unsuccessful! HELP!

This whole account recovery process is nothing but a JOKE. Despite several attempts, I am still unable to recover my child's email account.

Here is my situation - I have created emails for my kids aged 2 and 4. My son's email address is not being utilized because he is obviously too small.

For some reason, the account got locked and I am not able to recover it using the recovery form as there is NO WAY certain information can be provided like emails sent from the account incl. subject lines (as there were simply no emails sent). The account is linked to my email account (obviously being the parent) from which I can edit my child's details that are being asked for in the account recovery form - things like name, surname, DOB, where the account was created, country, postal code etc. I provide this information and the details match 100%.

What I don't understand is WHY AM I AM BEING ASKED TO PROVIDE PRIOR PASSWORDS AND EMAIL SUBJECT LINES IN THE RECOVERY FORM, IF:

• I DON'T REMEMBER TE PRIOR PASSWORD (OTHERWISE I WOLDN'T BE HERE!!!!)
• THESE EMAILS DON'T EXIST ?!??!?!

I am providing way more information that is needed to unlock the account, especially because it is LINKED to my account as a parent - and that can be easily verified if a HUMAN BEING would look at the information.

I understand this is all about security and I value the stringency, but this is too complicated to comprehend and other providers like gmail resolve the issue by using a simple reference email that can be used to unlock the account if you forget your password.

Can somebody from Microsoft PLEASE help with this.

You lot are useless. we are spending money the these damn video games and using your product that you push out and when we have issues logging into an email account, you push a website on us THAT DOES NOT **** WORK! And when you call to speak to a HUMAN, you get a ROBOT that HANGS up on you... WE GIVE YOU ALL THE INFORMATION NEEDED AND YOU DENY US?! NOT ONLY DO YOU DENY US BUT YOU TELL US TO CREATE A NEW ACCOUNT, ARE YOU LOT LOST? Have you never forgotten a password, you sure have. WHY should we have to create a new account and lose all the money, games and other things we buy from you to use in our daily lives? DO BETTER AND **** HELP US!!!!

I am really sick of going back and forth and nothing working to get into my hotmail account. I’ve never had trouble before now.

I spent over an hour in “chat” with someone , supposedly from Microsoft, and basically ended up with the same thing as the “recovery form”. USELESS!! Try again. 😂😂

Hello Ryan,

Thank you for reaching out.

Sincerely apologize for the issue with your account recovery.

If you do not have access to your account security info to verify for account recovery purpose the only option will be completing the account recovery form to by pass the verification; https://account.live.com/acsr

You will have to provide enough information to prove ownership of the account, If successful you will get a link to gain access into your account to your alternate email.

If you have access the the account email and password you can try to update the security email to another email/phone number you have access to.

1. On the Security basics page https://account.microsoft.com/security , select the Update info button. If you're not already signed in to your Microsoft account, you'll be prompted to sign in.
2. You may be asked to enter a verification code to continue. If you don't have access to your alternate email or phone number, choose I don't have any of these and follow the instructions to replace your security info.
3. You'll see your security info under Security settings. Choose Remove for any you want to remove. You may be asked to add new security info before you can remove the old info.

see tips to help complete the recovery form successfully in the link;

https://support.microsoft.com/account-billing/b19c02d1-a782-dee6-93c3-dc8113b20c42

Warm regards,

Jackson E.