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I was hacked and I’ve tried recovering multiple times now. I’m using a familiar device. I put in old passwords. My recovery email and phone number are no longer attached to the account. I don’t get why Microsoft can’t revert the account to its original state of creation. I need to get this email back. Too many account with it and I can’t switch half of them off it without the email.
Managing personal Outlook.com account settings, security, and privacy
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Yea still being charged for services which i cant cancel because i cant log in now. But cant seem to find a contact number to call
Every time after fillling in the correct information at the recovery form at account live acsr it fails and i have tried to do this to many times
I have tried all these links, which keep taking me back to the recovery page, and then won’t accept the account name I’m trying to recover because “it doesn’t
exist “!! Also, I keep getting the automated reply emails telling me that
“Recovery request for ch********@live.ca “ was denied due to lack of information.
I don’t know who or what ch**4@live is!!! It’s not me and the phone number that they have linked to it is not mine!! WTH is going on with them??
My lost email account has my recent retirement photos that were sent to me and I would like them back. Is there anyone, at Microsoft, that I can verbally talk to that could help me with this?
Thank you
Kel
I am locked out of initial signups for accounts because office is not accepting the password I used to create the account. The whole recovery process is impossible because the account has NEVER BEEN USED - so there's no previous emails or anything else. Something in this process is irrevocably broken and MICROSOFT - YOU NEED TO FIGURE OUT WHY THIS IS HAPPENING - Nobody should be locked out of a fresh account they create to try and fix a previous broken account!
Its ridiculous. I've been trying for WEEKS to get my gaming email back as I do all my purchases and gaming accounts through it at one point, and they say I have to use the recovery form but I've never sent emails on that account so half their recovery questions don't even work! And somehow, someone from AAPT is the recovery email even though it was an email of the same (hotmail) that was set. And you can't even get anyone to call you! Like how am I meant to get my stuff back with these garbage forms.