Add folder from a shared mailbox to favorites

Very frustrated to see this is still not available. Makes the new interface almost unusable for business.

Many users will have access to multiple shared mailboxes.
People on helpdesks especially will always have their own mailbox and a shared one for contact/team so it renders this new version useless.

Also agreeing with this feature as a MUST HAVE. This is extremely frustrating - there are a lot of us who monitor and manage multiple shared email inboxes and it is causing delays in responses because it is not showing up at the top of our Outlook under Favorites. It's a pain to have to scroll through almost a hundred lines on the left to get to the bottom where the shared mailboxes live. Please fix this!!!

I totally agree. The new UI is fantastic and I wish I could use it.

What I would really like to know, is why do iOS users have the capability? Someone posted that they were able to add inbox faves on their MAC.

As a Managed Service Provider (MSP), we are telling companies and their users to not use the New Outlook.

Since most of our clients use shared mailboxes extensively, this is a a feature that we cannot do without. And since hundreds of users already have shared accounts associated with them, we are not interested in a workaround that would create dozens of support calls, no matter how well outlined the steps and repercussions are.

Additionally, I personally attempted to do without the feature for over one month. I missed multiple important messages that had financial implications to the company. I really like the interface and was hoping I could use it going forward. Unfortunately, I switched back to Outlook 2019 today.

For the geeks out there: If you have multiple full featured email accounts and start an email under the wrong email account, in the New Outlook, you cannot just change the address, like you can in previous editions. You have to copy and paste the content or start over with a new message. This tells me that in the new Outlook the accounts have a barrier between them that is not managed locally. Perhaps an API driven architecture is being used. Either way, for me personally, this is a significant challenge, since I have multiple separate accounts for multiple separate companies in Outlook. I'd imagine users who have personal and business email managed in Outlook are experiencing the same issue. An issue that I am also sure is not limited to starting messages in the wrong account.

When I switched back, I was offered a survey of why I was reverting to my previous Outlook version. I noted the lack of functionality as the reason, noting the inability to add shared folder to favorites.

Just tried the "New" Outlook on a PC and you still can't add a shared mailbox folder to your Favourites? That's a dealbreaker for me.

What I find particularly ironic/galling is it actually works in the New Outlook on my Mac!!