Thunderbird IMAP responded: User is authenticated but not connected

Anonymous
2022-12-27T12:29:12+00:00

Since yesterday, my Thunderbird client cannot connect to the outlook.office365.com IMAP server and other users at my university are also having this problem. I have deleted the stored token and redone the connection procedure but it does not work. I get two error messages:

The current operation on 'inbox' did not succeed. The mail server for account ... (IMAP) responded: User is authenticated but not connected.

Server outlook.office365.com has disconnected. The server may have gone down or there may be a network problem.

This does not work on any platform: Windows, Linux or Macos. Via the browser, we can access the emails but it is a workaround because it does not support openPGP. We need Thunderbird

Outlook | Web | Outlook.com | Account management, security, and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2022-12-28T22:03:29+00:00

Hi Glenn,

Which version of Thunderbird are you using.

I have 102.6.1 which is the latest one. Can you try updating it if its not and then check.

Also under Thunderbird --> Click on the gear icon on the bottom left bar --> General --> Config Editor --> Show All

Type network.dns.dis in the search field

Select the very first option and click on the toggle arrow on the right, make it true

Close and reopen Thunderbird.. See if this helps

Let me know how it goes

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Anonymous
2022-12-28T21:34:14+00:00

Yes, it is worked for me too!

I just disabled ipv6 netwotking in thunderbird advanced configuration editor (network.dns.disableIPv6 = true)

and it is works again like a charm!

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  1. Anonymous
    2022-12-29T08:11:23+00:00

    So is Microsoft aware that this issue needs to be fixed? I submitted a ticket over 16 hours ago, but still no response, I am deeply disappointed.

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    7 people found this answer helpful.
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  2. Anonymous
    2022-12-29T07:31:17+00:00

    My issue solved by disabling IPv6 from windows network.

    Thanks a lot, i disabled ipv6 and TB is back to normal.

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    3 people found this answer helpful.
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  3. Anonymous
    2022-12-29T07:02:11+00:00

    This issue is due to Microsoft having turned off Basic Authentication for POP3, IMAP4, Remote PowerShell, Exchange Web Services, Offline Address Book, MAPI, RPC and Exchange ActiveSync protocol in your tenant. You may ask your admin to check detailed information about these changes in Message Center via the Admin portal.

    How is this related? I have been using OAuth authentication without any issue. I did not have this error when Microsoft switched off Basic for a day earlier in the year to force people to test their ability to use OAuth.

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    2 people found this answer helpful.
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