Your account has been locked - We cannot send a text message to this number.

Anonymous
2023-02-23T02:48:27+00:00

My account has been blocked for some reason.

When trying the:

Enter your phone number and we'll send you a security code We'll send a verification code in a text message. This helps us eliminate spam – we won't give out your number. The code will expire in about 10 minutes.

I keep getting: We cannot send a text message to this number.

Tried different mobile numbers, tried from different browsers and PCs Have tried forgetten password, but still keep getting my account blocked.

How do I get the code?

I see lots of other post about this, but none have worked for me.

Outlook | Web | Outlook.com | Account management, security, and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2023-03-23T08:10:23+00:00

    Hi Janbaz, I am having the same issue as Ridley here. I got a Notification from my Outlook app saying I needed to sign in again, and when I did, it said that my account (******@outlook.com) has been locked due to unspecified activity that apparently violates Microsoft Services Agreement - and there's no indication whatsoever from Microsoft what that activity might be so I'm left bewildered. When I try to unlock my account, I am asked to enter my phone number and click on "Send Code." When I click on Send Code, I get the same "We cannot send a text message to this number" message, and there's no way forward after that. Even if I send a code to my recovery accounts, I eventually get routed to this place.

    I have tried sending the code to my own phone number in Pakistan and also to my friends in the United States. In the case of my US friends, when I enter their number, the "We cannot send a text message to this number" message does not come up; however, they do not receive the Code either. I have also verified that my phone is fine and is receiving texts from other contacts.

    Please help us out - clearly I am not the only person having this error.

    Thank you and regards,

    Azeem

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  2. Anonymous
    2023-03-23T08:32:24+00:00

    Same issue here in Australia… I run a small business and need to access emails to pay invoices and employees! PLEASE FIX

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  3. Anonymous
    2023-03-23T08:34:24+00:00

    Same issue here!

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  4. Anonymous
    2023-04-04T15:18:55+00:00

    Dear all,

    in my case, I managed to do a general sign out using the option in this link: https://account.live.com/proofs/Manage/additional

    After that, it went lik a charm.

    It makes me tink that someone managed to hack into my accont somehow, looking back at the activity on my account, there had been recent attempts from Russia, China and the US...one wonders...

    Good luck,

    Ch.

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  5. Anonymous
    2023-04-13T21:27:41+00:00

    You save my life!
    Thanks ;)

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