Your account has been locked - We cannot send a text message to this number.

Anonymous
2023-02-23T02:48:27+00:00

My account has been blocked for some reason.

When trying the:

Enter your phone number and we'll send you a security code We'll send a verification code in a text message. This helps us eliminate spam – we won't give out your number. The code will expire in about 10 minutes.

I keep getting: We cannot send a text message to this number.

Tried different mobile numbers, tried from different browsers and PCs Have tried forgetten password, but still keep getting my account blocked.

How do I get the code?

I see lots of other post about this, but none have worked for me.

Outlook | Web | Outlook.com | Account management, security, and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2023-03-02T11:34:35+00:00

    I had this same issue and have successfully resolved it.

    When I was getting the "We cannot send a text message to this number" error message, I was using Chrome. On a hunch, I opened Microsoft Edge and tried it there.

    Microsoft texted me the code right away!

    Hopefully this helps some of you as well...

    I'm pretty surprised I've been trying with Chrome and it actually worked with Edge. Thanks, mate!

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  2. Anonymous
    2023-03-02T17:24:23+00:00

    It's the browser. I am on Firefox, and switching to Edge (just temporarily) worked for me.

    Do not wait for the "Next" button to turn blue, it won't. Instead click on "Send code" which looks like a blue link. I was expexting it to turn blue...

    @dan_321, thanks a lot!

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  3. Anonymous
    2023-03-02T17:31:58+00:00

    I'M WRITING THIS IN CAPITAL LETTERS BECASUE THIS TOOK ME AGES TO WORK OUT:

    IF YOU ARE GETTING THE: "WE CANNOT SEND A TEXT MESSAGE TO THIS NUMBER" TRY GOING THROUGH THE WHOLE PROCESS ON YOUR PHONES INTERNET AND DOING THE EXACT SAME THING.

    I TRIED USING MY LAPTOP TO SEND THE NUMBER TO MY PHONE WHICH NEVER WORKED, AS SOON AS I WENT THROUGH THE SAME PROCESS ON MY PHONES INTERNET BROWSER, IT DID.

    HOPE THIS AT LEAST HELPS ONE PERSON OUT THERE!!

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  4. Anonymous
    2023-03-02T19:41:00+00:00

    Just as dan_321 says, I have confirmed that I was able to send a text message once I used the Edge desktop browser. Had tried in Chrome to no avail and was about to call it quits.

    YES! THIS IS THE ISSUE! IT'S A BROWSER ISSUE EVERYONE! PLEASE TRY USING MICROSOFT EDGE! I WAS NOT ABLE TO USE FIREFOX.

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  5. Anonymous
    2023-03-03T01:23:45+00:00

    Hello,

    Tried all using and Edge browser but still unsuccessful and so sick on the "We cannot send a text message to this number". Could also be a system maintenance or down on Micrsoft's end??? Any other help would be appreciated at this moment as I really need to access my account 😫.

    A live chat would likely be the best if they had one, coz their number is unreachable either. (800) 865-9408

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    3 people found this answer helpful.
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