Your account has been locked - We cannot send a text message to this number.

Anonymous
2023-02-23T02:48:27+00:00

My account has been blocked for some reason.

When trying the:

Enter your phone number and we'll send you a security code We'll send a verification code in a text message. This helps us eliminate spam – we won't give out your number. The code will expire in about 10 minutes.

I keep getting: We cannot send a text message to this number.

Tried different mobile numbers, tried from different browsers and PCs Have tried forgetten password, but still keep getting my account blocked.

How do I get the code?

I see lots of other post about this, but none have worked for me.

Outlook | Web | Outlook.com | Account management, security, and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

78 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2023-03-01T15:10:19+00:00

    Unfortunately, I only have Edge installed on my computer...so no luck for me...

    Was this answer helpful?

    0 comments
  2. Anonymous
    2023-03-01T15:11:50+00:00

    No luck for me...I tried doing it from my Samsung phone...

    Was this answer helpful?

    0 comments
  3. Anonymous
    2023-03-01T19:24:47+00:00

    Hi! Just replying because this just happened to me! I tried it all and if you are using chrome I believe that is the problem. Use Microsoft Edge to do it and it worked!

    Hope this helps !

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2023-03-01T21:12:14+00:00

    Hi! Just replying because this just happened to me! I tried it all and if you are using chrome I believe that is the problem. Use Microsoft Edge to do it and it worked!

    Hope this helps !

    Some people have had success with Chrome and some swear by Edge...I have tried both browsers and the mobile browser on my phone and the Opera browser...no success...I needed a verification code from Chase Bank and received it via text without a problem...this is a software bug and it needs a Microsoft software programmer to fix the error...but I do not know of any way to alert Microsoft...can't speak with a human and I cannot find an email for them...

    Was this answer helpful?

    7 people found this answer helpful.
    0 comments
  5. Anonymous
    2023-03-02T08:41:38+00:00

    Just replying to say that I had the same issue when trying to send the verification sms via Chrome.
    It worked via Edge.

    There is no technical reason why this cannot work with Chrome.

    But even if that was the case its completely unclear that you have to use Edge to send a verification sms.

    Was this answer helpful?

    0 comments