Your account has been locked - We cannot send a text message to this number.

Anonymous
2023-02-23T02:48:27+00:00

My account has been blocked for some reason.

When trying the:

Enter your phone number and we'll send you a security code We'll send a verification code in a text message. This helps us eliminate spam – we won't give out your number. The code will expire in about 10 minutes.

I keep getting: We cannot send a text message to this number.

Tried different mobile numbers, tried from different browsers and PCs Have tried forgetten password, but still keep getting my account blocked.

How do I get the code?

I see lots of other post about this, but none have worked for me.

Outlook | Web | Outlook.com | Account management, security, and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2023-05-21T17:45:14+00:00

    Just a few things to clarify :

    1. My account is locked (not blocked). So yes, I can login successfully. But then it prompts the message that the account is locked.
    2. I've successfully gone thru the recovery form with all the questions. That's how I even reset my password.
    3. I'm happy to pay for proper support but there's no such option even offered. The last support person even agreed to me that the suggested solution to wait another 24 hours was not something he / she would stand by him / herself. And uppon asking for an alternative solution they just ended the chat....

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  2. Anonymous
    2023-05-24T09:24:20+00:00

    Same problem in Poland

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  3. Anonymous
    2023-06-08T19:36:34+00:00

    Intenten con este link, me hicieron preguntas y en 24 horas se comunican a un correo alternativo, espero que funcione:

    Recupera tu cuenta (live.com)

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  4. Anonymous
    2023-07-03T09:59:43+00:00

    I am suffering from the same issue and have very important data in my one drive microsoft account. They wont send a text with security code to any number that I provide and there is no alternative availabe for me. I need help in this.

    Same their staff is useless. Not one problem resolved and yet they are the ones responsible.

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  5. Anonymous
    2023-07-03T10:03:28+00:00

    Pieces of ****….That’s all I can say.

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    3 people found this answer helpful.
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