Your account has been locked - We cannot send a text message to this number.

Anonymous
2023-02-23T02:48:27+00:00

My account has been blocked for some reason.

When trying the:

Enter your phone number and we'll send you a security code We'll send a verification code in a text message. This helps us eliminate spam – we won't give out your number. The code will expire in about 10 minutes.

I keep getting: We cannot send a text message to this number.

Tried different mobile numbers, tried from different browsers and PCs Have tried forgetten password, but still keep getting my account blocked.

How do I get the code?

I see lots of other post about this, but none have worked for me.

Outlook | Web | Outlook.com | Account management, security, and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2023-05-09T07:16:52+00:00

    What was the solution? facing the same problem

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  2. Anonymous
    2023-05-12T07:40:58+00:00

    I got the same problem, tried everything in this and similar threads, nothing works. Locked out for over a week already ... submitted several tickets, no answer yet.

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  3. Anonymous
    2023-05-15T06:31:41+00:00

    For those with the same problem: I got access again (no thanks to Microsoft support ...) by downloading OneDrive for desktop, clicking "forget password", sending a text to my recovery number (this one got send without problems) and changing my password. Now I can log in with my new password the normal way. Currently in the process of moving everything away from Microsoft and I recommend everyone to do the same.

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  4. Anonymous
    2023-05-21T16:43:44+00:00

    Same issue here since last week.

    I've talked for hours and hours with many different chat operators. Heard tons of excuses. In the end they always end on the same note. Begging you to either fill out an account reinstatement form and/or wait 24~48 hours before attempting again.

    Not 1 operator who actually managed to give a useful answer. Even spoke to one of the operators by phone, some person from Nigeria who called me back from the official Microsoft Phone number. He explained to me that its all AI and that the entire process is Automated, that they cannot interfere manually.

    Long story short, it looks like Microsoft has messed up big here and has not addressed the issue yet themselves officially. And my hopes of getting back into my account are basically gone.

    Here's what I tried so far;

    1. Wait 24 hours (Done twice as suggested by 2 different operators
    2. Resetted my password (Done successfully)
    3. Wait 48 hours (Done once as suggested by another operator)
    4. Fill out an account reinstatement form (Done 3 times as suggested by 3 different operators, with different reasons)
    5. Tried other networks (Home, Cellular, Office)
    6. Tried different browsers (Chrome, Edge etc.)
    7. Tried other phone numbers (Family / CoWorkers)
    8. Tried via Skype and Onedrive

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  5. Anonymous
    2023-05-21T17:13:43+00:00

    No mess up by Microsoft, they just expect you to take care of your own account on a freebie service. Want Support be willing to pay for it which most people aren't.

    Just so you know, Microsoft does NOT let their support people access user account information so it is IMPOSSIBLE for them to fix this issue for you. You need to come up with the right answers in the recover form (you can try up to 2 times a day). If you can't then the account is gone.

    Of course not what you or others want to hear, but that's they way Microsoft has it setup.

    Bonne chance!

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