Your account has been locked - We cannot send a text message to this number.

Hello Ridley! My name is Janbaz, and I am an Independent Advisor.

Hope I can assist you in finding a satisfactory solution.

For security reasons, support cannot help you gain access to your account.

Answering Microsoft's questions is the only way to validate the account without access to the mobile phone verification or for any reason the verification can't be sent.

I know this isn't the ideal answer you'd like to hear, and I understand how irritating it can be, but it's the only one available at the moment. You can always return to fill out the form if you recall more information.

Navigate to https://account.live.com/acsr to access the Microsoft account recovery page.

To confirm your identification, you will be required to submit some personal data, including your name, birthdate, and address. To the best of your ability, offer factual information.

After your identification has been confirmed, you will be prompted to change your account's password.

Please let me know if you need further assistance.

Disclaimer: This is a public user-to-user community forum. None of us here work for Microsoft and it is beyond our capability to assist directly with the account or login-related issues.

Warm Regards,

Janbaz

Hi

I don't need help gaining the account, I just need the text message sent to me?

I have already tried to recover the account and change the password, and that is all fine, but the account is still locked.

Is there a problem with the text message system with Microsoft?

Why isn't the text message being sent?

Thanks

Hi dear Ridley,

1. Try again after restarting your phone to send the SMS.
2. Check if your phone or messaging app needs any software upgrades and install them if they are available.

"We’ll only send a text message to the primary phone number on your Microsoft account. If your Microsoft account doesn't have a cell number associated with it, we'll contact you using one of the methods you've provided—your email address, for example. You can change your contact information on the Microsoft account site."

Please refer to this article which is related to your problem:

1. Why is Microsoft texting me?

Source: https://support.microsoft.com/en-us/account-bil...

Warm Regards,

Janbaz

Hi

I don't think this is an issue with the mobile phone as i'm getting text from other numbers/services.

I'm not getting an option of using the "alternative email address"

Any ideas how I can contact Microsoft? there don't see to be an option to contact them?

Thanks