Your account has been locked - We cannot send a text message to this number.

Anonymous
2023-02-23T02:48:27+00:00

My account has been blocked for some reason.

When trying the:

Enter your phone number and we'll send you a security code We'll send a verification code in a text message. This helps us eliminate spam – we won't give out your number. The code will expire in about 10 minutes.

I keep getting: We cannot send a text message to this number.

Tried different mobile numbers, tried from different browsers and PCs Have tried forgetten password, but still keep getting my account blocked.

How do I get the code?

I see lots of other post about this, but none have worked for me.

Outlook | Web | Outlook.com | Account management, security, and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2024-04-04T19:18:54+00:00

    Hii janbez I'm having the same problem can you please help me

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  2. Anonymous
    2024-02-05T16:34:09+00:00

    Could you please tell me the keyword to get the service? this issue frustrating me because i cannot access my working documents in my one drive and the support instructions always ask me to verify phone number even i was tell them that i got this error response.

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  3. Anonymous
    2024-02-05T15:46:02+00:00

    Try using numbers from overseas. I try number from UK and it does allow me to receive the verification code. You can use services on the internet or an app on Google Play Store. Just make sure to use the paid services and not the free ones.

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  4. Anonymous
    2024-02-05T15:44:31+00:00

    Hey man. My account was locked for a month and I was so frustrated. I live in Indonesia and all my number and my siblings number are rejected by Microsoft. Seems like Microsoft does semi ban for the country origin of the Microsoft account was from. Using number from overseas does fix it. Thank you so much man. And I encourage everyone try to do the same. I'm not going to use Microsoft account anymore because of this.

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  5. Anonymous
    2024-02-01T19:54:54+00:00

    Can you recover your account? I got the equals issue, and i have done to change my password but the account still locked. It was more than 2 days and i cannot access my working documents, one drive, outlook, and all microsoft products.

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