Your account has been locked - We cannot send a text message to this number.

Anonymous
2023-02-23T02:48:27+00:00

My account has been blocked for some reason.

When trying the:

Enter your phone number and we'll send you a security code We'll send a verification code in a text message. This helps us eliminate spam – we won't give out your number. The code will expire in about 10 minutes.

I keep getting: We cannot send a text message to this number.

Tried different mobile numbers, tried from different browsers and PCs Have tried forgetten password, but still keep getting my account blocked.

How do I get the code?

I see lots of other post about this, but none have worked for me.

Outlook | Web | Outlook.com | Account management, security, and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

78 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2023-02-26T14:19:01+00:00

    i'm having the same problem, it won't send me text messages

    Was this answer helpful?

    10 people found this answer helpful.
    0 comments
  2. Anonymous
    2023-03-01T21:12:14+00:00

    Hi! Just replying because this just happened to me! I tried it all and if you are using chrome I believe that is the problem. Use Microsoft Edge to do it and it worked!

    Hope this helps !

    Some people have had success with Chrome and some swear by Edge...I have tried both browsers and the mobile browser on my phone and the Opera browser...no success...I needed a verification code from Chase Bank and received it via text without a problem...this is a software bug and it needs a Microsoft software programmer to fix the error...but I do not know of any way to alert Microsoft...can't speak with a human and I cannot find an email for them...

    Was this answer helpful?

    7 people found this answer helpful.
    0 comments
  3. Anonymous
    2023-02-27T07:01:51+00:00

    I am suffering from the same issue and have very important data in my one drive microsoft account. They wont send a text with security code to any number that I provide and there is no alternative availabe for me. I need help in this.

    Was this answer helpful?

    7 people found this answer helpful.
    0 comments
  4. Anonymous
    2023-03-03T02:02:26+00:00

    Hello,

    Tried all using and Edge browser but still unsuccessful and so sick on the "We cannot send a text message to this number". Could also be a system maintenance or down on Micrsoft's end??? Any other help would be appreciated at this moment as I really need to access my account 😫.

    A live chat would likely be the best if they had one, coz they're number is unreachable either. (800) 865-9408

    I agree...I also have tried all posted/recommended solutions with no success...

    This is a software flaw (bug)....wholly within the Microsoft ecosystem...it amazes me that we as a Microsoft user community have no mechanism to contact technical support...I would like to believe that if Microsoft was aware of the bug they would fix it...

    Was this answer helpful?

    4 people found this answer helpful.
    0 comments
  5. Anonymous
    2023-02-23T03:33:36+00:00

    Hello Ridley! My name is Janbaz, and I am an Independent Advisor.

    Hope I can assist you in finding a satisfactory solution.

    For security reasons, support cannot help you gain access to your account.

    Answering Microsoft's questions is the only way to validate the account without access to the mobile phone verification or for any reason the verification can't be sent.

    I know this isn't the ideal answer you'd like to hear, and I understand how irritating it can be, but it's the only one available at the moment. You can always return to fill out the form if you recall more information.

    Navigate to https://account.live.com/acsr to access the Microsoft account recovery page.

    To confirm your identification, you will be required to submit some personal data, including your name, birthdate, and address. To the best of your ability, offer factual information.

    After your identification has been confirmed, you will be prompted to change your account's password.

    Please let me know if you need further assistance.

    Disclaimer: This is a public user-to-user community forum. None of us here work for Microsoft and it is beyond our capability to assist directly with the account or login-related issues.

    Warm Regards,

    Janbaz

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments