Your account has been locked - We cannot send a text message to this number.

Anonymous
2023-02-23T02:48:27+00:00

My account has been blocked for some reason.

When trying the:

Enter your phone number and we'll send you a security code We'll send a verification code in a text message. This helps us eliminate spam – we won't give out your number. The code will expire in about 10 minutes.

I keep getting: We cannot send a text message to this number.

Tried different mobile numbers, tried from different browsers and PCs Have tried forgetten password, but still keep getting my account blocked.

How do I get the code?

I see lots of other post about this, but none have worked for me.

Outlook | Web | Outlook.com | Account management, security, and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2023-02-23T09:02:22+00:00

    Hi

    I don't need help gaining the account, I just need the text message sent to me?

    I have already tried to recover the account and change the password, and that is all fine, but the account is still locked.

    Is there a problem with the text message system with Microsoft?

    Why isn't the text message being sent?

    Thanks

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  2. Anonymous
    2023-02-26T14:50:10+00:00

    same problem here , just keep saying cannot send..., try different number, no use either.

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  3. Anonymous
    2023-02-23T09:51:49+00:00

    Hi

    I don't think this is an issue with the mobile phone as i'm getting text from other numbers/services.

    I'm not getting an option of using the "alternative email address"

    Any ideas how I can contact Microsoft? there don't see to be an option to contact them?

    Thanks

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  4. Anonymous
    2023-02-26T18:47:48+00:00

    Similar start to the problem above...I received an email that appeared to be a legit Microsoft security warning - unusual activity originating in Russia...the email had a button to verify my account...in retrospect it probably dumped malware into my computer...not knowing how bad the situation was, I did a complete reinstall of Windows 11...from that point onward my story is basically the same as above...I have successfully used the Account Recovery Form twice to get an "account recovery" link for my Microsoft account...applied the link, apparently unblocked/unlocked my account and everything appears to be progressing just fine until the last step which is the receipt of a security code sent as a text message to complete the process...BUT,

    We cannot send a text message to this number.

    I have used my phone number, my wife's phone number, and my daughter's (she lives in another state) phone number...same result...

    Thus my account remains blocked/locked...this account is hopefully a temporary workaround....I have had my account for many years and I have emails that are quite important to me...

    Based on my research I have a guess that TFA may be partially the problem....I had recently implemented the use of the Microsoft Authenticator...I found to discussion threads that spoke about problems with TFA and emails...

    Hopefully the smart ones with a better understanding of the internals will weigh-in with a solution...let me know if I can help...

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  5. Anonymous
    2023-02-25T13:40:45+00:00

    I also have the exact same problem since 23th of February

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