Open Outlook to read your message : Outlook Mobile for Apple iOS 16.6

Anonymous
2023-08-02T15:38:38+00:00

Hi all.

I am no longer able to preview new incoming emails from the notification / lock screen on my iPhone. The iPhone notification says "open outlook to view your messages"

Why did this suddenly start happening in the past few days (August 2023)?

Details and troubleshooting:

IPhone 13

iOS 16.6

Uninstalled and reinstalled outlook from the apple app store

Notifications are all enabled in the app and iphone.

Apparently this happened also a few years back and a patch was released later to fix the behavior.

Did Microsoft / Apple not learn from this in the past that it is very needed functionality? I need to know from the lock screen if it's an urgent email incoming, or something I can ignore for later.

Please help.

Thanks,

Steve

Outlook | Outlook for mobile | Outlook for iOS | For home

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Anonymous
2023-08-18T12:36:56+00:00

Update: Per this Reddit post: https://www.reddit.com/r/Outlook/comments/1493krp/outlook\_for\_ios\_notifications\_cannot\_show\_preview/

Go into Outlook App settings and turn on Face ID at the bottom. Restart App

Go back into Outlook App settings and turn Face ID off at the bottom. Restart App

Go into iPhone settings, scroll down to Outlook, find Face ID setting. Turn it OFF

Open Outlook App.

It's now working for me again. Bug Bug Bug....

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  1. Anonymous
    2023-10-05T15:40:00+00:00

    That fix worked PERFECTLY for me. Completely solved the problem. Problem started after the last update, but now solved.

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    8 people found this answer helpful.
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  2. Anonymous
    2024-01-31T17:57:25+00:00

    Update: Per this Reddit post: https://www.reddit.com/r/Outlook/comments/1493krp/outlook\_for\_ios\_notifications\_cannot\_show\_preview/

    Go into Outlook App settings and turn on Face ID at the bottom. Restart App

    Go back into Outlook App settings and turn Face ID off at the bottom. Restart App

    Go into iPhone settings, scroll down to Outlook, find Face ID setting. Turn it OFF

    Open Outlook App.

    It's now working for me again. Bug Bug Bug....

    Thank you! This worked 👌🏻

    Happened to me as of 1/30/24 and the above fix worked.

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    4 people found this answer helpful.
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  3. Anonymous
    2023-10-21T09:32:44+00:00

    I have the same problem it’s very frustrating I now have to open every email because I don’t know if it’s important or not. Please assist Microsoft I have iOS 17.0.3

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    3 people found this answer helpful.
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  4. Anonymous
    2023-09-13T09:07:21+00:00

    The same startet yesterday after a update to 4.2334.1 on iOS.

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    3 people found this answer helpful.
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