Outlook 2016 repeatedly asking for Password for gmail account

Anonymous
2022-10-03T04:14:03+00:00

Today, I've had to clean re-install Windows 10 and, therefore, also had to re-install Office 2016.

Everything is working fine except that I can't configure Outlook to retrieve emails from my gmail account and have been browsing/searching the subject for hours.

Have had the same problem a few times before and solved it by changing the following gmail settings:

(i) to accept "less secure apps" (which option, by the way, is no longer available),

(ii) turn off "2-step verification".

Those settings have not been changed since, but Outlook is repeatedly asking for a password and I can't set up the account. I get the same result if I let Outlook configure the account or if I do it manually using the settings from the gmail page or via the mail link in Control Panel.

Have also checked that Microsoft apps & services has been given access to gmail.

The only new thing I found was this: https://accounts.google.com/DisplayUnlockCaptcha and I confirmed.

Question: Is this a Microsoft problem or a gmail problem . . . each not trusting the other's security?

Anyway, whichever it is, I would be most grateful for suggestions.

Many thanks in advance.

Outlook | Windows | Classic Outlook for Windows | For business

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Anonymous
2022-10-03T05:04:36+00:00

Hello JohnTCI

Hi, I'm Karl and will be happy to help you today.

What you need to do is enable 2 factor authentications on your Gmail account and then generate an <App Password> to be used as the password or the email account in Outlook. This is a Google change that took effect June 1, 2022

Recap of steps

#1 - enable 2 factor authentication for the GMail account

Turn on 2-Step Verification

https://support.google.com/accounts/answer/1858...

#2 - generate a Google <App Password> for this account (do not turn off 2FA fter generating the <App Password>)

Sign in with App Passwords

https://support.google.com/mail/answer/185833?h...

#3 - Change the password in Outlook for the email account to use the <App Password> you generated in step #2 (suggest using copy ;n paste - the <App Password> is a contiguous 16 character string - no spaces)

*** for an account already configured in Outlook, to change the email account password

#4 - press CTRL+ALT+S to bring up the Send / Receive dialog

#5 - Select the <Group> (most people only have one) --> click on ,<Edit>

#6 - Select the GMail account --> click on <Account Properties>

#7 - paste the <App Password> for the email account password

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  1. Karl Timmermans 3,685 Reputation points Volunteer Moderator
    2022-11-14T00:15:55+00:00

    I really don't understand why you're having so much trouble. Just to satisfy my curiosity, I configured a GMail POP account using Outlook '2010 with 2FA enabled and entering the generated <App Password> as the email account password and everything worked without a hitch.

    Have to ask this since one other person recently reported having all kinds of issues and the reason was because they turned off 2FA on the Gmail account. Other than that, have not encountered anyone else having a problem configuring a Gmail account.

    >>

    I am now planning that I'll have to go and shut down all online accounts that use my email address, as you can imagine that its not great.

    <<

    That would be a very, very painful approach to take

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  2. Anonymous
    2022-11-13T13:26:06+00:00

    Karl,

    Sorry but I had to leave this for a while as it was upsetting me too much. I came back to it today with a clean install of Office 2010 and WIndows 10 I walked through switching on 2FA in the Google account and getting an <App Password> much as that runs against the grain of sensibility for security. Sadly even with the clean install of windows and office Gmail would not accept the <App Password>. Each time I tried setting things up I got this;

    Image

    This was using SSL and the port settings from Gmail help pages and <App Password> that Gmail gave. So clearly Google have changed their gateway to kill use of older software. In May I bought the Office Pro Plus in good faith through Amazon and whilst that may well install with the keys that I got, then given the fact that I'm told it is a 'scam rip off' I can't use it. I did try and contact Amazon and the seller to register my disgust at the likes of Mr Bezos profiteering by facilitating scam sales.

    Your suggestion to use the email client built into windows 10 may provide some sort of access but I doubt that it would use a .pst file to download and store my mail which was the whole point of trying to fix things. I have not found any real documentation on this, and Microsoft do not really support end users. Were it not for the likes of you I think the products would fail completely for use by non corporate users.

    I suspect that were I to switch email service provider to the microsoft Outlook.com system that the situation would be the same with Office 2010 in that it would need some sort of <app password> and even then I doubt the protocols in Office 2010 would work. That leaves me with no place where I can use email services that will allow my apps access to retain my mail securely at home in a neat mail package. The old .pst system worked so well for that but it is now a dead system for private individuals who cannot sustain the subscription fees or won't because there is no true MS support even if they did. I cannot bring myself to subscribe for a package that I have bought 5 or 6 times already at over huge prices each time and which, security protocol aside, is no better that the original issue or outlook back in the 1990's.

    I am now planning that I'll have to go and shut down all online accounts that use my email address, as you can imagine that its not great.

    Thank you for your help, I hoped it would work but it didn't and sadly Google were worse than useless which is why they are getting the chop.

    Kind regards

    Phil

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  3. Karl Timmermans 3,685 Reputation points Volunteer Moderator
    2022-11-02T20:36:43+00:00

    Overall I have given up ever expecting to use outlook for mail again.

    Before you give up on email altogether, have you tried

    #1 - Make sure 2FA is turned off on Gmail

    #2 - Configure the account using the WIndows 10/11 Mail app?

    Won't be anywhere near the same as Outlook but will still give you email capabilities

    Set up email in the Mail app (microsoft.com)

    You may also consider taking a look at <emClient> as your email client. It's free if you only have 2 email accounts, you might find it easier

    eM Client | The Best Email Client for Windows and Mac

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  4. Anonymous
    2022-11-02T20:21:46+00:00

    All duly noted Karl I tried to be careful and have commented since back to Amazon for allowing such to be peddled on their brand banner site.

    I have installed my fully correct Office 2010 but find the Google account stuff as just another complex version of the MS account site. I struggled with the 2FA requirements in that it needs a my phone, that sort of seemed ok but the emergency account protection and recovery stuff with Apps and one time codes that need to be all kept somewhere safe and secure is just to much complication. Overall I have given up ever expecting to use outlook for mail again. The masses of people struggling in the communities trying to sort this stuff out on both Google and MS sites has completely finished computer based email for me. I can no longer secure email safely on my hardware in a tidy way. That means I will have to ditch all my places online where email is needed.... so pretty much everything. Pen and paper and no online shopping or other services that use email as an App Password is like giving keys your life to the thief.

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