This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Normally I can use my mouse to highlight, copy and paste text and URL's from just about anywhere (files on my computer or online) and paste into the body of an email in outlook - have been doing this without any issue for more than five years.
Now, suddenly and without any changes made by me and without any obvious explanation -or solution- I can only copy and paste ONE time after a fresh sign in. Thereafter I cannot copy and paste with my mouse - when I attempt to, a different window opens, it has a paste option in the menu but it does nothing other than close the window.
I can paste with the mouse in the to, cc and subject fields as usual / normal - only the body of the email is affected.
I can paste into the body of the email from the keyboard with Ctr-V - please don't answer with that as the solution - it isn't, it's an alternative.
I am looking to fix the mouse problem - it is how I work and want to continue to work.
Thanks
p.s. Instructions here suggest inserting a screen shot - made two, tried inserting / uploading here but ... that appears not to work either - I don't see any screen shots here do you ?
Sending, receiving, and organizing email in Outlook on the web for business
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hello,
I am the original poster, and I still haven't been able to fix this issue. I do not have a clipboard anywhere either and I have searched "clipboard" in Outlook to no avail. I am using Firefox as well. Perhaps it is a Firefox issue? I am going to continue to research. Fingers crossed! If I discover anything, I will follow up.
In Firefox, at least, that lock symbol is about security. There is no setting on the pop-up menu related to clipboard, and the lock symbol doesn't change to "unlock."
When I am in Outlook, there aren't 3 dots in the upper right hand corner.
There are 3 dots in every different view (home, view, message, help, insert) of Outlook Mail) but there are NO options to access the clip board.
I also do not see a tiny clip board on the right hand upper side when I am open my Outlook in Firefox Browser.
The only way is if I have open up the OWA and then copy and paste there, then re-open in Outlook Mail/365 on my Firefox Browser. 20 steps to just cut and paste.
I cannot even copy and paste a screenshot (using the snipping tool in Windows 11 is also a nightmare) to show you.
I have tried every suggestion on this list.
Today is April 18, 2023 so I have all the Windows 11 updates.
The tiny window that opens up in the body of my email after I copy text from a document to paste, does not have the icon to paste. The icon is THERE, but it is not highlighted. It is not accessible. Only the emoji and can inserted.
Please help. Thank you.
I am having this problem in Chrome.
With Outlook opened in Chrome, I clicked the lock icon on the left of the address bar. A menu opens. I clicked the toggle to the on position for the clipboard option. Now I can use the right mouse button to paste in the body of an outlook email. Hope this works for you.