outlook.live.com quick actions moved to far right of email and I can't move them back beside Sender/From and Subject.

Anonymous
2022-05-04T16:03:40+00:00

My outlook.live.com quick actions moved to the far right of subject and received column and I can't move them back beside sender and subject. The quick actions appear on far right of email. I went to Mail - Customize actions -Quick actions. The template shows them on right but the screen narrative shows "Quick actions appear beside sender names and subject lines in your message list". Please help me get the quick actions back to between From (Sender Name) and Subject.

Thanks

* Pinned until 6/2/2022.

Outlook | Windows | Classic Outlook for Windows | For business

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  1. Anonymous
    2022-05-16T17:46:11+00:00

    Wasted a lot of time this morning trying to fix something I thought I'd inadvertently changed, until I found this thread. Same issues as everyone else is having. Senseless change slows down work flow, and increases chance of errors. We should at least have the option to keep the old format. (Click-and-drag column headings to desired positions, would be great.)

    I SENT FEEDBACK. Click the question mark at the top of your screen, scroll down to feedback, and tell the people who need to hear, directly!

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  2. Anonymous
    2022-05-16T17:58:01+00:00

    Hi. I'm Brian and I will do my best to help you.

    This seems to be a UI change Microsoft is rolling out because I see it on some accounts but not on others. If you don't like it, send them feedback. Click the Help icon (question mark) and scroll to the bottom where you'll find a Feedback link.

    The feedback link under the Help icon does not work, so this is unhelpful.

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  3. Anonymous
    2022-05-16T18:03:33+00:00

    Update: As of this morning, now all 5 of my Microsoft accounts have the change implemented. My parent's accounts also reflect the change as well today. This doesn't bode well for my hopes that the Quick Actions location change will be reverted soon like it was in the past. If memory serves, when this happened before, it was reverted within a couple of days, so (fingers crossed) there's still some chance that MS is reading this thread and hearing the overwhelmingly negative feedback. At the very least, I'm hoping that a feature will be added-in that gives us the choice of where we want to put it.

    As a former IT person, I understand that some changes have to take place because of other changes or additional features coming down the pike. However, usually, there is much consideration towards Accessibility. Trust me when I say that is a very important part of why there is beta testing. What makes this particular move odd is that it is a really impactful Accessibility change, meaning folks have to move their mouses a significantly longer distance to take the Quick Action. That type of change is typically shot down because of exactly what users have complained about: Takes much more effort/time to process email, specifically when you have tons of email each day. This is especially true in today's world of *huge* desktop monitors and excessive screen real estate. So it's just really odd the change happened at all (both times now). Maybe MS is counting on the fact that Gmail users have proven that the new Quick Actions location is usable and (in some cases) desirable as one gets used to it. Not so Microsoft. After reading all of these posts, I would wager that a good majority of your OWA users specifically stay with MS over Gmail partly because of this feature.

    Finally, another user posted that if you remove the Quick Actions, they revert back to where they were. It was implied this was the case if you add them back in. This is untrue (at least with me). I tried in all 5 of my accounts on 4 different browsers.

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  4. Anonymous
    2022-05-16T18:05:46+00:00

    Brian,

    I have provided Feedback 3 time in 3 days and have heard nothing and my UI settings remain on the right side of my email.

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  5. Anonymous
    2022-05-16T18:13:47+00:00

    So I spoke with MS today. The way to get a message directly to the development team so as to not waste your time complaining to someone who can't do anything about it:

    Go to your admin center (For Office 365). At the bottom right, there is a place for "Help & support" or "feedback".

    Use the FEEDBACK, NOT the help & support.

    Lodge a complaint.

    For platforms other than Office 365, IDK...

    I also went to Microsoft's facebook page and posted a complaint & their Office 365 page & sent them a message compaining.

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