Paste function no longer works in Outlook email (web version)

Anonymous
2022-10-18T08:13:22+00:00

Hi,

I've been using copy and paste frequently in my work Outlook account for almost two years without any issues.

The other day I found I could no longer paste text into the email body. It doesn't matter where it's from, and copy works fine, just not paste.

What happened just prior to this was a window popped up saying something about allow or block pasting from clipboard, but I didn't read it properly and clicked block, and suddenly it wouldn't let me paste anything (unsurprisingly... just I'd never seen that pop-up before so it caught me off guard and I didn't know if it was genuine)

Anyway, I closed the app and reopened it and tried again. This time the pop-up appeared again and I clicked 'allow' and thought it was all fine.

It still wouldn't allow me to paste, so I closed the app again, reopened it, and it was working, which it continued to do all day.

The next day (yesterday) I opened it as usual, no pop-up, but it wouldn't let me paste. Now if I click on paste, the options box just hangs there and doesn't disappear, and it still won't let me paste.

The only thing I can think is there was an update the other day and I wonder if there's a bug in the new version.

Does anyone know how I can revert to a prior version perhaps? I really need this function for work, it's disabling without it.

Many thanks.

ETA: I've just tried using ctrl+shift+v and that allows me to paste. So this is something to do with Outlook itself I think. But I have a workaround for the time being, if that helps anyone with the same issue.

Outlook | Web | Outlook on the web for business | Email

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  1. Anonymous
    2023-06-24T17:40:30+00:00

    I have google search engine is that the reason the about:config page doesn't come up? This is way above my pay grade.

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  2. Anonymous
    2023-06-24T17:38:21+00:00

    NO, the support option is NOT supposed to come up.

    You will see the words saying

    Proceed with caution

    Accept the risk........You click on CONTINUE.. Are you using FIREFOX.

    Have you tried using the alternative way

    Ctrl shift v ( holding down three keys on the keyboard to paste)

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  3. Anonymous
    2023-06-24T17:25:23+00:00

    Paul thank you for your reply. When I type about:config in the address bar a mozilla support option comes up and a bunch of random stuff about what it means. Is Mozilla's actual settings page supposed to appear?

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  4. Anonymous
    2023-06-24T16:24:53+00:00

    Thanks for the help. You and many others, except Microsoft have being most helpful.

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  5. Anonymous
    2023-06-24T15:47:02+00:00

    An alternative way to use the right click on the mouse to paste is to:

    Copy the item you wanted to paste first.  Move the mouse to the area you want to paste and press down the following THREE keys on the KEY BOARD ( make sure your key board is NOT locked for CAPITAL)

           Ctrl    Shift   v    ( press them together and HOLD)

    The pasted item should appear.

    IF you want to restore the right click on the mouse to paste capability, try the following:

    1. open "about:config" in firefox (type it in the web address line where you normally type in WWW. and hit enter)
    2. accept the risk in the pop up
    3. type "clipboard" in the search line
    4. change the following settings (as shown in the picture below) from false to true (with a double klick on false -> it will change to true)

    1. restart firefox (close the PC. wait for a few seconds and power up again)

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