Use iCloud+ Custom Email Domain with Outlook for Windows

Anonymous

Hi,

I´ve set up an iCloud+ Custom Email Domain with Apple and I wanted to use the custom domain also on the Outlook App for Windows, where my @icloud.com email address is also set up. The customer email domain works at icloud.com and also via the mail app for apple, I can send and receive mails from and to the domain. After the initial set up via the settings from icloud it got automatically added. The domain works like an "alias" for the @icloud.com email. The incoming mails are received/ and the outgoing emails are in the send folded by icloud.com. I tried to add the email as an additional mail account on Outlook, it did not establish a connection to the server. I tried to change the icloud account information via Outlook; selected iCloud account, then clicked on account settings, then manage profile, and the email account; I tried to change the email to the custom domain there, but received the same issue. Do you have any suggestions how to use the customer iCloud Email Domain on the Outlook App, so I can sent and receive mails from that domain?

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Ben4724 4,480 Reputation points Independent Advisor

2022-10-27T23:28:52+00:00

Hello! Thank you for contacting Microsoft. My name is Ben and I am an Independent Advisor and as well as a long-time Microsoft user.

I hope you are doing well. With regards to your issue with the iCloud custom domain, it may need necesarry settings to be setup on the Outlook windows mail app, here is what I found but based on the Support page of Apple which is your provider https://support.apple.com/en-gb/guide/icloud-wi...

The link includes guide to set it up on Windows device. I hope it helps but do let us know if you have questions.

Kind regards,

Ben
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Anonymous

2022-10-28T07:48:23+00:00
Hi Ben,

Thank you for your support, because the domain is used as an alias for icloud that steps do not resolve the issue. I experimented a bit, I found the solution (if anyone else on the web is searching for it):
1. in Outlook go to Settings/Accounts, choose the icloud account, and then click account settings
2. choose in account settings the option "manage profile", and then "email account"
3. select the icloud account, and click on change/edit
4. in the "email address" field enter the email with the custom domain from icloud; in the field "username" leave your standard icloud email address; and generate from appleid.apple.com a new app-specific password.
After clicking next, and after Outlook verifies the server data, Outlook uses the custom domain to send and receive mails. Also all mails sent to the standard icloud email address are also received.
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Ben4724 4,480 Reputation points Independent Advisor

2022-10-28T08:25:22+00:00

Thanks for getting back to us and providing this solution you found as well.

That's a great news and glad it is working now! If you have other questions please don't hesitate to let us know or contact us so we can assist you better. Have a nice day!
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Anonymous

2022-11-28T04:23:53+00:00

The solution for Windows is super!

so is there a solution for mac office 365 :)
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Anonymous

2022-12-26T07:58:33+00:00

Hi! thank you very much for the tip! that works great. I tried the same on my iphone with outlook. unfortunately that doesn't work. does anyone happen to know what settings I have to take here?
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