This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
I am using the New Outlook and when I log in and click on a message and try to view it, I get an access denied message. Yesterday, I was told that I had to log in but I wasn't given that option. Today, I just get an access denied message with no log in recommendation.
I am an Office 365 Home subscriber, using Windows 10. I can get my Outlook messages by loading Outlook through Office 265.
Using classic Outlook for Windows in business environments
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Mail app will not launch. It immediately switches to new Outlook even though the New Outlook switch button is off. My only workable option is the resource hog of old Outlook.
Hi Greg
Contacted Francis at MS Support last week and she accessed my PC and saw the problem. She said New Outlook still under development!!! and experiencing problems with Access Denied and use the Mail App. instead until it's sorted out. She didn't say how long this is going on for.
I just go into View on New Outlook and hit sync and emails appear. I can check them by comparing on Mail App and AOL Web Browser.
I also have the problem that I can read my email with the new Outlook for a while, but then suddenly appears "Acess Denied". After that I can try and try, but won't be able to login for quite some time.
It is about time that I switch over to Mozilla Thunderbird on this computer as well, as it works well on my other PC. (And on Linux as well as iOS.)
This is a good moment to switch to Mozilla Thunderbird.
Thanks for your comments Jari. I use Chrome not Edge and don't have old Outlook only new version.
I'll just have to wait until MS get rid of the Mail App. I can toggle between old Mail App and New Outlook. I think I'm the only one of my friends that use third party apps for emails. Most of them are on G mail and use the built in gmail app. I have AOL web browser on phone anyway so I'm wondering why bother with MS Mail Apps. End of an era I suppose.