Not receiving desktop notifications in 'New Outlook'

Anonymous
2023-05-30T08:04:40+00:00

I have enabled desktop notifications in the New Outlook app. But once I close the app, I don't receive notifications from the app. I have also enabled desktop notifications in the windows settings too. When I open the app, I get notifications of new emails being sent but once I close the app, I don't receive notifications anymore. It is extremely annoying and I have faced this same issue on another device with the same 'New Outlook'. I have faced this for a long time.

I use a Surface Laptop Go with 8GB RAM and 
a 10th gen Intel Core i5 with 256 GB storage.  
This laptop runs Windows 11 Pro.It was upgarded for Windows 10 Pro recently.
Outlook | Windows | Classic Outlook for Windows | For business

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  1. Anonymous
    2023-09-23T07:00:09+00:00

    I have the same problem with two desktop computers with Windows 10 and the other with Windows 11 and none of them receive desktop notifications of any kind, only when you open it all the emails are received.

    The old one does work correctly on both PCs, there is some kind of problem with it because they never worked, that's why I have always re-installed the old one, the problem is that they are going to eliminate it.

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  2. Anonymous
    2023-09-25T13:44:27+00:00

    I have the same problem with two desktop computers with Windows 10 and the other with Windows 11 and none of them receive desktop notifications of any kind, only when you open it all the emails are received.

    The old one does work correctly on both PCs, there is some kind of problem with it because they never worked, that's why I have always re-installed the old one, the problem is that they are going to eliminate it.

    Try my method on the previous post. My issue was with a user that was using windows 10. Their PC was upgraded to windows 11, and the same issue was there. It lead me on to check the users profile within Outlook program. Blew the profile away and created a new profile for the user. That solved the notification issue with both users.

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  3. Anonymous
    2023-09-29T20:24:16+00:00

    This was a long-time issue with the original outlook app. But there is a fix.

    First, the "advisor" has an issue with understanding the product in question, as a result they continue to refer to and provide "fixes" for the original outlook, not the NEW OUTLOOK FOR WINDOWS. The NOFW, is replacing the MAIL APP that comes preloaded with windows.

    The app... Regarding the current MAIL APP, you are able to CLOSE (not minimize) the app and STILL receive message notifications. It's straightforward, close the app and still get popup notifications (in windows notification panel).

    With the NEW OUTLOOK FOR WINDOWS APP, it behaves differently. If you close the app, that's it, it's closed, and we receive NO NOTIFICATIONS.

    Going back to the original outlook for desktop, it had the same issue. For the longest time Microsoft never addressed this issue. You were stuck having to keep the app open to receive notifications.

    Now the (sort of) fix.

    Microsoft finally addressed the issue and added the option to right click the icon in the taskbar (far right) and tick the option to "hide when minimized".

    This is the best Microsoft's done to address the issue, unlikely we will ever be able to "close" the app and still receive notifications. This is a decade long issue, don't hold your breath on a fix. In the meantime, you can tick on the minimize to tray option and to remember to click minimize rather than close.

    I have tested this solution, and it works, At least the app is no longer in my taskbar, taking up limited space. Now it's tucked away in the tray.

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  5. Anonymous
    2023-10-10T13:03:56+00:00

    This is a bug lots of us have been experiencing since around June/July but without lots of upvotes on Feedback Hub, it will never get fixed.

    They use reports and upvotes to find bugs, but as most people don't use it, the bugs never get fixed.

    I haven't had notifications since July and it is now October!

    UPVOTE THESE TO GET THIS BUG FIXED: https://aka.ms/AAmuo0u

    45 votes so far, but need much more before Microsoft take notice as sadly they only fix bugs with lots of upvotes which is why there are so many bugs nowadays.

    And you can make your own report on feedback hub too and I will upvote and share that too.

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    6 people found this answer helpful.
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