Not receiving desktop notifications in 'New Outlook'

Anonymous

I have enabled desktop notifications in the New Outlook app. But once I close the app, I don't receive notifications from the app. I have also enabled desktop notifications in the windows settings too. When I open the app, I get notifications of new emails being sent but once I close the app, I don't receive notifications anymore. It is extremely annoying and I have faced this same issue on another device with the same 'New Outlook'. I have faced this for a long time.

I use a Surface Laptop Go with 8GB RAM and 
a 10th gen Intel Core i5 with 256 GB storage.  
This laptop runs Windows 11 Pro.It was upgarded for Windows 10 Pro recently.

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93 answers

Anonymous

2024-08-07T17:31:21+00:00
Make sure your updates are up to date including ADVANCED UPDATES.

Here is what Geek Squad also did. Here are some common troubleshooting steps you can try:
1. Check Outlook Settings:
  
  Ensure that the “Show new mail desktop alert” option is turned on. You can find this by going to File > Options > Mail > Message arrival^1^.
2. Windows Notification Settings:
  
  Make sure notifications are enabled for Outlook in Windows settings. Go to Settings > System > Notifications and ensure that notifications for Outlook are turned on ^2^.
3. Focus Assist/Do Not Disturb:
  
  Check if Focus Assist (Windows 10) or Do Not Disturb (Windows 11) is turned off. These settings can block notifications ^2^.
4. Battery Saver Mode:
  
  If your device is in Battery Saver Mode, notifications might be disabled. Ensure Battery Saver is turned off in Settings > System > Power & battery^2^.
5. Teams Status:
  
  If you use Microsoft Teams, make sure your status isn’t set to “Do not disturb,” as this can affect Outlook notifications ^2^.
6. Outlook App:
  
  If you’re using the Outlook app, ensure that notifications are enabled within the app settings. Go to Settings > Mail > Notifications and adjust the settings as needed ^3^.
If you’ve tried these steps and still aren’t receiving notifications, it might be helpful to restart your device or reinstall the Outlook app.

Is there a specific step you’d like more details on?

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Anonymous

2024-08-07T17:47:46+00:00

All of those settings have been checked and they are set properly :-(

I get alerts for reminders just not new emails
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Anonymous

2024-08-07T18:04:13+00:00

Did you check ADVANCED updates in window updates?
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Anonymous

2024-08-07T18:14:33+00:00

Outlook doesn't show there.
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Anonymous

2024-08-07T19:26:28+00:00

Go to System settings.

Select Windows updates.

Select Advanced updates if there is an update to be applied.
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