Not receiving desktop notifications in 'New Outlook'

This was a long-time issue with the original outlook app. But there is a fix.

First, the "advisor" has an issue with understanding the product in question, as a result they continue to refer to and provide "fixes" for the original outlook, not the NEW OUTLOOK FOR WINDOWS. The NOFW, is replacing the MAIL APP that comes preloaded with windows.

The app... Regarding the current MAIL APP, you are able to CLOSE (not minimize) the app and STILL receive message notifications. It's straightforward, close the app and still get popup notifications (in windows notification panel).

With the NEW OUTLOOK FOR WINDOWS APP, it behaves differently. If you close the app, that's it, it's closed, and we receive NO NOTIFICATIONS.

Going back to the original outlook for desktop, it had the same issue. For the longest time Microsoft never addressed this issue. You were stuck having to keep the app open to receive notifications.

Now the (sort of) fix.

Microsoft finally addressed the issue and added the option to right click the icon in the taskbar (far right) and tick the option to "hide when minimized".

This is the best Microsoft's done to address the issue, unlikely we will ever be able to "close" the app and still receive notifications. This is a decade long issue, don't hold your breath on a fix. In the meantime, you can tick on the minimize to tray option and to remember to click minimize rather than close.

I have tested this solution, and it works, At least the app is no longer in my taskbar, taking up limited space. Now it's tucked away in the tray.

I have the same problem with two desktop computers with Windows 10 and the other with Windows 11 and none of them receive desktop notifications of any kind, only when you open it all the emails are received.

The old one does work correctly on both PCs, there is some kind of problem with it because they never worked, that's why I have always re-installed the old one, the problem is that they are going to eliminate it.

Try my method on the previous post. My issue was with a user that was using windows 10. Their PC was upgraded to windows 11, and the same issue was there. It lead me on to check the users profile within Outlook program. Blew the profile away and created a new profile for the user. That solved the notification issue with both users.

I have the same problem with two desktop computers with Windows 10 and the other with Windows 11 and none of them receive desktop notifications of any kind, only when you open it all the emails are received.

The old one does work correctly on both PCs, there is some kind of problem with it because they never worked, that's why I have always re-installed the old one, the problem is that they are going to eliminate it.

I have 2 end users who experienced this same issue. The only workaround I've found to be successful here is to go to: Control Panel > Mail (Microsoft Outlook) > Show Profiles.

From that point i created a new profile for the end users.

Restart the PC (Not sure if this part was required, but its a natural habit of IT)

Now the end users can receive notifications of emails along with the counter in the bottom right corner of screen.\

make sure to set new profile to the main one via the Mail (Microsoft Outlook)

I abandoned the new Outlook preview in favor of my previous primary email app (eM Client). I could not find anything to help me resolve my issue, all help articles are for the "old" Outlook and thus useless. Maybe I'll try it again when this is out in stable release with proper support.

I uninstalled the Outlook PRE app until they fix this, if they ever do.

The current Mail app runs at boot, so I receive my email notifications as soon as they arrive. The Outlook PRE app has to be run manually and minimized for it to continue to send notifications, which is annoying.

Also, the current Mail app still runs in the background to give you notifications if you close the window, whereas the Outlook PRE app closes entirely if you close its window.

I've been notified by Microsoft support that because the Outlook app is still in beta, not all functions are available yet, but the fact that they are already asking you to replace your existing Mail app with this Outlook PRE app those autorun behaviours should already be implemented.

Following on from what Andre_Engelbrecht_85 said, it's a deal-breaker for me also.