Where have the arrows gone on Outlook emails???

Anonymous
2022-06-22T17:17:44+00:00

When your in an email, there are usually up and down arrows top right on the page, allowing me to scroll to the next/previous email...

They aren't there today, is this a glitch or have Microsoft once again updated the look of Outlook and removed a REALLY useful feature???

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2022-06-28T16:48:22+00:00

    This does not work.

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  2. Anonymous
    2022-06-28T16:47:25+00:00

    Hi, The issue is with the web version accessed through a browser, any browser. The solution offered is for the Outlook application. Attached is a screen shot of Outlook I access using Microsoft Edge...the forward and back arrows, which were previously available on the upper right are now gone. I highlighted where the arrows used to be located. Thanks

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  3. Anonymous
    2022-06-28T15:52:58+00:00

    Lady, we're all talking about the outlook.com web version. It's not on our end and shouldn't be something "we" have to fix. It's broken. Please fix it.

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  5. Anonymous
    2022-06-28T15:39:45+00:00

    Dear ELC1979,

     

    Thanks for choosing Microsoft Community.

     

    Based on your description, I know your requirement. To better help you, I did a test on my side and found that there is this setting in my outlook client. My outlook version is the latest. To narrow down your issue, when you are in an email please be kindly to try to click Ctrl < and Ctrl> to check whether the emails will change to next/previous items.

    Image

    Meanwhile, through my test, on my different versions of outlook, they both can use this feature now. So it may have something wrong with your outlook client. Please be kindly to try the following suggestions and check if these can make any difference.

    1. Open Outlook in safe mode (microsoft.com) to check if the issue still persists.
    2. Repair Office Application: Repair your office application: You can refer to  Repair an Office application (microsoft.com) and then check the result.
    3. Create a new profile: You can try to create a new one according to Create an Outlook profile (microsoft.com). And please do not delete the old one. If nothing works, you can change back the older profile.
    4. If you outlook is not the latest, please update to the latest.

     

    Hope the suggestions above can help you. If there is any update, please feel free to let me know. I will continue to help you based on the information you provide. Your understanding and co-operation are highly appreciated.

     

    Thanks for your precious time. Have a nice day.

     

    Sincerely,

    Katherine

     

    ***Note: In the event that you're unable to reply to this thread, please ensure that your Email address is verified in the Community Website by clicking on Your Account Name > "My Profile" > "Edit Profile" > Add your Email Address > tick "Receive email notifications" checkbox > click on "Save".***

    This is for the actual app isn't it? The image in your post shows a SAVE icon. The problem persists with outlook.live.com, not the app.

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