Outlook saying I need more storage.

Anonymous
2023-02-17T14:48:45+00:00

Hi there,

I've used a live.com account for years, and have always logged in through my browser to view emails. Today, the page loaded with a thin red notification at the top stating "From February 1, you'll need more storage to send or receive email."

Obviously, for a start, it's 16 days past February 1 which is weird, and my email is all working fine at the moment.

Clicking on "Manage Storage" opens a window, which states that my total used for my Microsoft Storage (things backed up from a laptop I hardly use, didn't even realise that they were being backed up to be honest) is 7.8GB out of a 5GB limit. I tried unsyncing my desktop on said laptop, but all it's done is remove everything from that laptop, which is pretty frustrating as I just wanted to leave the data on there and just free up some space on the Microsoft storage.

Anyway, I'm not overly bothered by that by now, as I'm more worried about my emails not working. Separate to the Microsoft storage, it lists my "Email Storage", which is 7.6GB out of 15GB. Does anyone know why I'm getting notified that I'm in danger of losing my email and pushed to buy a ridiculously expensive price plan?

Thanks in advance

Outlook | Web | Outlook.com | Account management, security, and privacy

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  1. Anonymous
    2023-04-11T20:10:02+00:00

    Hi Felicia

    What you say is really very interesting and concisely described, because I am having exactly the same experience, as it appears do many others, who are presumably a mere snapshot of the true numbers of Hotmail users who don't post, I think what you say is exactly what is happening. I am looking to see if what they are doing is legal. Certainly it is unethical. The only body that has any chance of holding Microsoft to account is the regulator, and I will be contacting them next week.

    All the best, Jonathan.

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  2. Anonymous
    2023-04-11T20:14:21+00:00

    Hi Felicia

    So sorry you've had it so bad. Microsoft is a company completely without conscience. Let's hope they are held to account.

    Best wishes, Jonathan.

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  3. Anonymous
    2023-04-11T20:19:32+00:00

    Hi VK

    Well done for posting a solution. I'll try it. Microhard relies on the average person's lack of tech knowledge to push their dollar-driven changes to our account, so your post is useful. Unfortunately it doesn't hold Microhard to account, but we'll see.

    All the best, Jonathan

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  4. Anonymous
    2023-04-11T20:24:40+00:00

    Hi VK

    Seems like my reply to you didn't go through. I had exactly your experience with Windows 11. Your tip is very useful, since Microsoft relies on users' lack of tech knowledge to force through its changes. Let's hope they are held to account.

    Best wishes, Jonathan

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  5. Anonymous
    2023-04-11T20:30:03+00:00

    Hi Jonathon,

    A NOTE to all: be careful when clicking on Settings>One Drive (back up files) because if you open it, it will AUTO CHECK the 3 boxes to ON. You then have to then un-check them. So far mine is staying off.

    I'm curious to know if future updates will cause One Drive to turn back up on again...

    Also, you can also back up your files with an external hard drive once a week or so. Much easier than payments per month.

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