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Hi there,
I've used a live.com account for years, and have always logged in through my browser to view emails. Today, the page loaded with a thin red notification at the top stating "From February 1, you'll need more storage to send or receive email."
Obviously, for a start, it's 16 days past February 1 which is weird, and my email is all working fine at the moment.
Clicking on "Manage Storage" opens a window, which states that my total used for my Microsoft Storage (things backed up from a laptop I hardly use, didn't even realise that they were being backed up to be honest) is 7.8GB out of a 5GB limit. I tried unsyncing my desktop on said laptop, but all it's done is remove everything from that laptop, which is pretty frustrating as I just wanted to leave the data on there and just free up some space on the Microsoft storage.
Anyway, I'm not overly bothered by that by now, as I'm more worried about my emails not working. Separate to the Microsoft storage, it lists my "Email Storage", which is 7.6GB out of 15GB. Does anyone know why I'm getting notified that I'm in danger of losing my email and pushed to buy a ridiculously expensive price plan?
Thanks in advance
Managing personal Outlook.com account settings, security, and privacy
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Me too :( can receive but can't reply to anyone. Spent a lot of time on the phone yesterday changing email addresses for my businesses as I am am artist and run an airbnb. No matter how much I manage my storage by deleting it seems to go up or stay the same so it does not make any sense?
Even if you delete all of you emails with attachments Microsoft will still say you’re over your limit and lock you from sending emails. They’re forcing us to buy it. You have no choice. It’s just another Silicon Valley scam.
I’m sorry for us…..
You are.
It’s a Silicon Valley prison and we’re all in it.
Infinite Scroll seems to be the main problem.
It makes reaching the oldest emails so much harder.
Previously we could go straight to a 2008 email on (say) page 28 or 2005 on page 33.
Why MS refused to keep Pages as an option is a mystery ?
(I never want I.S. anywhere - ever)
So without proper warning - i.e. with a date - or "consequences" made clear....
....Users have been forced into a rapid "search & destroy" of old emails.
So "wanted" emails have been deleted along with the unwanted.
If "Help" on search and delete is available from MS, I haven't found it.
Until yesterday - when my email was blocked - there was no obvious way to search for Attachments - by size.
Even when I found "Manage Storage", there was no obvious way to sort Attachments by Date.
(Just spotted a "Received" (Date) toggle. It doesn't work !)
Worst, it is impossible to remove Attachments - and keep the email.
Attachments are (or could be) saved on the PC.
( I found a work-around: "Forward" the email with Attachment. Remove Attachment. Save in Drafts.)
Away from "Manage storage", searching by Date is cumbersome.
It is not possible to type an old year (e.g. 2007). One has to go back through every month. Tedious !
Having extracted (say) 900 old emails from a Sender, selecting out a handful to keep is cumbersome.
On one occasion I found that the un-checked emails higher up the list became checked again.
Today I found nearly 1,000 emails deleted yesterday back in Inbox.
In summary:
Totally confusing and a total mess - still receiving loads of junk mail since Xmas. x rated ones began about 3 weeks ago what's going on??? Can't forward, reply or compose message on iphone and laptop ..layout has changed too. So many of us left unsupported with no reply from MS on how to fix?