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Hi there,
I've used a live.com account for years, and have always logged in through my browser to view emails. Today, the page loaded with a thin red notification at the top stating "From February 1, you'll need more storage to send or receive email."
Obviously, for a start, it's 16 days past February 1 which is weird, and my email is all working fine at the moment.
Clicking on "Manage Storage" opens a window, which states that my total used for my Microsoft Storage (things backed up from a laptop I hardly use, didn't even realise that they were being backed up to be honest) is 7.8GB out of a 5GB limit. I tried unsyncing my desktop on said laptop, but all it's done is remove everything from that laptop, which is pretty frustrating as I just wanted to leave the data on there and just free up some space on the Microsoft storage.
Anyway, I'm not overly bothered by that by now, as I'm more worried about my emails not working. Separate to the Microsoft storage, it lists my "Email Storage", which is 7.6GB out of 15GB. Does anyone know why I'm getting notified that I'm in danger of losing my email and pushed to buy a ridiculously expensive price plan?
Thanks in advance
Managing personal Outlook.com account settings, security, and privacy
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
You've put it well. I'm trying to see how far I can get with my complaints, which will take a whille. Microsoft is either acting illegally or unethically. Good luck.
As others mentioned before, Microsoft is now double-counting attachments toward both the "Email" and "Microsoft" storages in order to: 1) force people into subscriptions, and 2) save space in their servers for their ChatGPT business. It is a for-profit company guys. They don't respect their users; they respect their money. Accept that and move on. There are better and more honest email providers out there.
I try to send an email today and it's a disaster. I'm told I'm allowed 5 Go storage but I have 6.2 (or something--got it down to 5.6 by deleting but can't seem to get it lower. Can't do much of anything. Can't even use the empty file fonction. I never saw any indication in advance that I was running out of storage and I had no idea there were limits. And I have never intentionally used OneDrive. I don't understand what is happening and trying to straighten things out is not possible because most functions are blocked. I've already spent a lot of time on this (didn't expect to spend my day this way). I find this incredible--like my account is being held hostage. It almost looks like I'm going to have to pay the 24 euros just to get out of this mess. But I don't feel like I should do that. I feel like they're robbing people. Now I'm starting to understand why people hate Microsoft so much.
It seems that you can keep all your emails (which don't take up Microsoft storage), but not the attachments (which do). The difficulty is stripping the attachments (which you've probably downloaded long ago) from the emails, without having to go through years of emails (20+ years in my case) one by one. There are ways to do this that I can find via Google, but no simple way of doing it within Outlook, which is incredibly frustrating. I deleted pretty much everything over 5yrs old, and barely made a dent in my Microsoft Storage (which was only 1GB over). It seems that the free Outlook is now aimed at users who don't keep emails for more than 3 months. Time to move on, alas.
Well done but i doubt they care whatsoever.
Im just using my hotmail account until it becomes unusable for free.
Jane