Outlook saying I need more storage.

Anonymous
2023-02-17T14:48:45+00:00

Hi there,

I've used a live.com account for years, and have always logged in through my browser to view emails. Today, the page loaded with a thin red notification at the top stating "From February 1, you'll need more storage to send or receive email."

Obviously, for a start, it's 16 days past February 1 which is weird, and my email is all working fine at the moment.

Clicking on "Manage Storage" opens a window, which states that my total used for my Microsoft Storage (things backed up from a laptop I hardly use, didn't even realise that they were being backed up to be honest) is 7.8GB out of a 5GB limit. I tried unsyncing my desktop on said laptop, but all it's done is remove everything from that laptop, which is pretty frustrating as I just wanted to leave the data on there and just free up some space on the Microsoft storage.

Anyway, I'm not overly bothered by that by now, as I'm more worried about my emails not working. Separate to the Microsoft storage, it lists my "Email Storage", which is 7.6GB out of 15GB. Does anyone know why I'm getting notified that I'm in danger of losing my email and pushed to buy a ridiculously expensive price plan?

Thanks in advance

Outlook | Web | Outlook.com | Account management, security, and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

165 answers

Sort by: Newest
  1. Anonymous
    2023-04-03T18:25:03+00:00

    I fully agree with everything you say.

    Was this answer helpful?

    0 comments No comments
  2. Anonymous
    2023-04-03T18:22:35+00:00

    Hi

    We all have a different take on this. But to me it looks very much like Microsoft is attempting to change a free Hotmail into a pay Hotmail, by effectively making it impossible to use it as it is, without buying storage. The fact is that Hotmail has worked perfectly well since it was set up in 1996 (when I signed up, so I am speaking from experience). And then suddenly, at the start of 2023. it no longer does, evidenced by the message from Microsoft that you quoted.

    The question therefore is, is Microsoft,, by imposing de facto changes without properly informing Hotmail users of the how and why, acting either ethically or legally? I'll let you know what I find out.

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments No comments
  3. Anonymous
    2023-04-03T10:23:56+00:00

    Yes, many people are very angry about this. What is the best solution - which could even include dumping Microsoft?

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments No comments
  4. Anonymous
    2023-04-03T07:25:55+00:00

    This is so utterly frustrating - is it designed in such a way that the non techie is panicked into deleting and trying to clear space? then no amount of 'clearing space' makes any difference whatsoever!

    I cant see my emails properly as they have squashed it into a small viewing window.

    Why dont they just say you either pay XX for access to your emails or this is what it will be like from now on?

    Its the pretence that pisses me off - and after 25years.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments No comments
  5. Anonymous
    2023-04-03T01:54:06+00:00

    Hi there,

    I've used a live.com account for years, and have always logged in through my browser to view emails. Today, the page loaded with a thin red notification at the top stating "From February 1, you'll need more storage to send or receive email."

    Obviously, for a start, it's 16 days past February 1 which is weird, and my email is all working fine at the moment.

    Clicking on "Manage Storage" opens a window, which states that my total used for my Microsoft Storage (things backed up from a laptop I hardly use, didn't even realise that they were being backed up to be honest) is 7.8GB out of a 5GB limit. I tried unsyncing my desktop on said laptop, but all it's done is remove everything from that laptop, which is pretty frustrating as I just wanted to leave the data on there and just free up some space on the Microsoft storage.

    Anyway, I'm not overly bothered by that by now, as I'm more worried about my emails not working. Separate to the Microsoft storage, it lists my "Email Storage", which is 7.6GB out of 15GB. Does anyone know why I'm getting notified that I'm in danger of losing my email and pushed to buy a ridiculously expensive price plan?

    Thanks in advance

    I've used my hotmail for 20 years and now it says "get more storage" and the "this site can't be reached" comes up.

    I've deleted tons of emails with attachments and now is says I have used .3gb of 15gb.... and still no emails coming in. UGH!

    Here is the warning:

    This site can’t be reached

    The webpage at **https://onedrive.live.com/?v=upgrade&ocid=cmmmmd738w4** might be temporarily down or it may have moved permanently to a new web address. ERR_FAILED

    Was this answer helpful?

    0 comments No comments