Outlook saying I need more storage.

Anonymous
2023-02-17T14:48:45+00:00

Hi there,

I've used a live.com account for years, and have always logged in through my browser to view emails. Today, the page loaded with a thin red notification at the top stating "From February 1, you'll need more storage to send or receive email."

Obviously, for a start, it's 16 days past February 1 which is weird, and my email is all working fine at the moment.

Clicking on "Manage Storage" opens a window, which states that my total used for my Microsoft Storage (things backed up from a laptop I hardly use, didn't even realise that they were being backed up to be honest) is 7.8GB out of a 5GB limit. I tried unsyncing my desktop on said laptop, but all it's done is remove everything from that laptop, which is pretty frustrating as I just wanted to leave the data on there and just free up some space on the Microsoft storage.

Anyway, I'm not overly bothered by that by now, as I'm more worried about my emails not working. Separate to the Microsoft storage, it lists my "Email Storage", which is 7.6GB out of 15GB. Does anyone know why I'm getting notified that I'm in danger of losing my email and pushed to buy a ridiculously expensive price plan?

Thanks in advance

Outlook | Web | Outlook.com | Account management, security, and privacy

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  1. Anonymous
    2023-04-04T00:29:53+00:00

    so i'm just getting this message suddenly and i have some really important emails that i was expecting. am i really actually not going to get my emails because microsoft wants me to either delete 10,000+ backlogged emails or pay money? This seems somehow illegal to me.

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  2. Anonymous
    2023-04-03T19:37:00+00:00

    I would like to make this information available to Martin Lewis and his brilliant team at 'Money Saving Expert' in the UK, who has helped many people over the years. This is definitely an issue he would be able to investigate because of his profile on the radio, tv and social media. I am very surprised that Microsoft isn't already on the 'worldwide' news (esp. Channel 4, UK) and other media channels given the impact this situation is having on millions of users to outlook/Hotmail.

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  3. Anonymous
    2023-04-03T19:05:41+00:00

    Can someone please post a Microsoft email that I can complain to… I’m getting the runaround. I’m pretty ticked off about changing emails. But I will if forced to pay ( gmail here I come)

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  4. Ron-6928 4,991 Reputation points
    2023-04-03T18:30:36+00:00

    >>Why dont they just say you either pay XX for access to your emails or this is what it will be like from now on?

    I've seen a couple of posts where users pay subscription but they were still unable to send/receive. It takes a few days for new email to start flowing in/out. This whole new policy is a giant mess. I'd leave outlook mail instantly.

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  5. Anonymous
    2023-04-03T18:26:25+00:00

    Everyone should email Microsoft and complain.

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