Outlook saying I need more storage.

Anonymous
2023-02-17T14:48:45+00:00

Hi there,

I've used a live.com account for years, and have always logged in through my browser to view emails. Today, the page loaded with a thin red notification at the top stating "From February 1, you'll need more storage to send or receive email."

Obviously, for a start, it's 16 days past February 1 which is weird, and my email is all working fine at the moment.

Clicking on "Manage Storage" opens a window, which states that my total used for my Microsoft Storage (things backed up from a laptop I hardly use, didn't even realise that they were being backed up to be honest) is 7.8GB out of a 5GB limit. I tried unsyncing my desktop on said laptop, but all it's done is remove everything from that laptop, which is pretty frustrating as I just wanted to leave the data on there and just free up some space on the Microsoft storage.

Anyway, I'm not overly bothered by that by now, as I'm more worried about my emails not working. Separate to the Microsoft storage, it lists my "Email Storage", which is 7.6GB out of 15GB. Does anyone know why I'm getting notified that I'm in danger of losing my email and pushed to buy a ridiculously expensive price plan?

Thanks in advance

Outlook | Web | Outlook.com | Account management, security, and privacy

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  1. Anonymous
    2023-04-07T16:58:13+00:00

    Microsoft Outlook app is free. It is on the Apple Store.

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  2. Ron-6928 4,991 Reputation points
    2023-04-07T16:38:01+00:00

    You can export your entire mailbox. Problem is the exported data will be in PST format. You need Outlook app (not free) to open the file. There may be free apps to open PST files. Google it.

    From Outlook web, click/tap View - View settings

    Image

    then this (General - Privacy and data - Export mailbox)

    Image

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  3. Anonymous
    2023-04-07T16:30:03+00:00

    I'm planning on doing that. It's going to take time, but I'm doing it.

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  4. Anonymous
    2023-04-07T16:24:11+00:00

    I would find a way of downloading those important files etc that you have stored in your inbox. I wouldn’t trust Microsoft with anything anymore! Take your files and abandon ship! x

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  5. Anonymous
    2023-04-07T16:21:52+00:00

    Unfortunately, I changed over to Outlook ages ago but I still had this problem. I cleared the backlog by deleting EVERYTHING including stuff I’d rather have kept :( and although storage is no longer an imminent issue, 3 days ago my email account on my laptop stopped updating all emails apart from spam. I got round this by downloading the Outlook app to my MAC but I’m in the process of transferring my life to my gmail account. I’ll be leaving Hotmail/Outlook as soon as I can. x

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