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Hi there,
I've used a live.com account for years, and have always logged in through my browser to view emails. Today, the page loaded with a thin red notification at the top stating "From February 1, you'll need more storage to send or receive email."
Obviously, for a start, it's 16 days past February 1 which is weird, and my email is all working fine at the moment.
Clicking on "Manage Storage" opens a window, which states that my total used for my Microsoft Storage (things backed up from a laptop I hardly use, didn't even realise that they were being backed up to be honest) is 7.8GB out of a 5GB limit. I tried unsyncing my desktop on said laptop, but all it's done is remove everything from that laptop, which is pretty frustrating as I just wanted to leave the data on there and just free up some space on the Microsoft storage.
Anyway, I'm not overly bothered by that by now, as I'm more worried about my emails not working. Separate to the Microsoft storage, it lists my "Email Storage", which is 7.6GB out of 15GB. Does anyone know why I'm getting notified that I'm in danger of losing my email and pushed to buy a ridiculously expensive price plan?
Thanks in advance
Managing personal Outlook.com account settings, security, and privacy
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Yes, many people are very angry about this. What is the best solution - which could even include dumping Microsoft?
You've put it well. I'm trying to see how far I can get with my complaints, which will take a whille. Microsoft is either acting illegally or unethically. Good luck.
Hi Kathy
Not sure if my reply to you went though, so please excuse this is a duplicate. I'm old enough to see an obvious scam where there is one. Microsoft are clearly trying to force users into paying for storage by making them concerned that their accounts will not function properly because, since Feb 2023, they suddenly have 'insufficient storage', apparently due to 'Cloud usage' (I have never used it since I see no evidence that it is secure). And from the same month our accounts are suddenly swamped with spam. which probability indicates is no coincidence.
Since this would be both illegal and unethical, I contacted Msoft UK's CEO (Clare dot Barclay at Msoft dot com, posted thus because this website asterisks out addresses). Since I have had neither acknowledgement nor reply since Monday, I have again contacted her and said I will take further action if unsatisfactory reply/no reply by Thursda (still none). She is apparently worth USD 100M, so evidently feels I am irrelevant to her professional life. Not nice. All the best, Jonathan.
THIS IS THE WORSE THING TO HAPPEN.
IVE BEEN USING THIS FOR 25YRS+ AND GOT USED TO THE VARIOUS UPDATES TO THE LOOK OF THE PAGE BUT THIS IS A DISASTER
I DID WHAT I WAS TOLD AND NOW IVE LOST ALL MY FLAGGED AND PINNED EMAILS.
ITS ALSO NOT THE SAME LOOK AS BEFORE AND SEEMS THAT MICROSOFT HASNT BOTHERED ASK THEIR USES BEFORE GOING AHEAD WITH THIS DOGS DINNER OF AN UPDATE.
I DONT WANT ANY 'HELPFUL' ADVICE BECAUSE ITS NEITHER HELPFUL OR ACCURATE.
I think to coders are all on drugs.