Outlook saying I need more storage.

Anonymous
2023-02-17T14:48:45+00:00

Hi there,

I've used a live.com account for years, and have always logged in through my browser to view emails. Today, the page loaded with a thin red notification at the top stating "From February 1, you'll need more storage to send or receive email."

Obviously, for a start, it's 16 days past February 1 which is weird, and my email is all working fine at the moment.

Clicking on "Manage Storage" opens a window, which states that my total used for my Microsoft Storage (things backed up from a laptop I hardly use, didn't even realise that they were being backed up to be honest) is 7.8GB out of a 5GB limit. I tried unsyncing my desktop on said laptop, but all it's done is remove everything from that laptop, which is pretty frustrating as I just wanted to leave the data on there and just free up some space on the Microsoft storage.

Anyway, I'm not overly bothered by that by now, as I'm more worried about my emails not working. Separate to the Microsoft storage, it lists my "Email Storage", which is 7.6GB out of 15GB. Does anyone know why I'm getting notified that I'm in danger of losing my email and pushed to buy a ridiculously expensive price plan?

Thanks in advance

Outlook | Web | Outlook.com | Account management, security, and privacy

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  1. Anonymous
    2024-01-25T09:28:11+00:00

    I just got into my Microsoft account (I think by clicking on the message telling me I needed to buy storage space) and then deleted a whole bunch of attachments to my hotmails emails taking up a lot of storage space (photos, PDF files) to bring the percentage of space taken up down. I haven't had a problem since. For a long time, my documents were saved in One Drive without my realizing it so I had to shut that off and/or pay closer attention to where my documents are being saved.

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  2. Anonymous
    2024-01-25T08:54:43+00:00

    That message is so annoying. It keeps popping up every couple of days on my laptop, and is there every time I open Outlook on my phone. I've reduced my storage from 98% to 82% but still get the message. I just ignore it now, by closing the message.

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  3. Anonymous
    2024-01-25T01:27:55+00:00

    Turn off "back up files" in Microsoft settings. This works on a computer. Do not open back up or it will auto turn back on. You can easily use a portable hard drive to back up your files.

    Not sure on phones but most have a cloud and do not use MS.

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  4. Anonymous
    2024-01-24T23:21:55+00:00

    I'm having the same problem. Trying to get me to purchase Microsoft package which I don't need, can afford, or want. Not sure what the answer is.

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  5. Anonymous
    2023-06-04T22:11:38+00:00

    I deleted all heavy files and still I need more storage.. bunch of bs ... they want you to pay ...

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