Outlook App keeps crashing on iPhone iOS 15.5

Anonymous
2022-07-14T16:59:13+00:00

I updated my Outlook app last week and since the update it crashes immediately upon opening. I've uninstalled and reinstalled it, cleared my cache in Safari, restarted my iPhone, switched airplane mode on and off, and nothing has resolved the issue. I'm running the latest version of the Outlook app, and I'm using iOS 15.5, which is up to date as of today. How can I fix this issue?

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  1. Anonymous
    2022-10-03T04:12:53+00:00

    Uninstall all office 365 apps.
    Remove the Authenticator app account and reset it.

    Install the lastest version of office 365 apps.

    This is recommended by Microsoft. I hope it will help everyone here.

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  2. Anonymous
    2022-10-01T08:52:45+00:00

    It seems that Microsoft is aware of the issue but they are unable to fix it. I have tried all the communication channels with them but it is a total failure of their support processes.

    The only way to fix the problem is to factory reset the phone or buy a new one. All other recommendations don't work.

    After upgrading on iOS 16, all Microsoft apps that have been MAM from my company are now crashing. So obviously on my eyes the problem is with the MAM policy applied to the device that it remains hidden on the device even if you remove the management profile. We also checked with the admins of my company the device is not anywhere in Office365, intune and azure ad.

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  3. Anonymous
    2022-10-01T04:46:33+00:00

    Got the exact same problem as you but happened to me yesterday. If you found solution, please help sharing. Thanks in advance.

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  4. Anonymous
    2022-09-30T13:58:32+00:00

    I’ve got the same problem on 2 iPhone 12’s

    What is the solution as we cannot use mail only outlook on the company phones… so I’ve got no emails at all

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  5. Anonymous
    2022-09-30T07:29:09+00:00

    I updated the new version of outlook from the app store today. No difference

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