Managing personal Outlook.com account settings, security, and privacy
I've been having similar problems with Outlook emails disappearing on my Dell desktop. Today, my inbox was truncated from about 900 emails to about 500, none older than November 11 . . . almost like a random purge.
Fortunately, I can open Outlook on my laptop and all emails are there . . . maybe because it uses an older version of Outlook 16) and because it runs on POP/SMPT rather than IMAP/SMPT?
I also can retrieve emails via my Xfinity account, but again, this is an unnecessary hassle.