Mac Outlook 16.63 signature issue

Anonymous
2022-07-13T20:02:15+00:00

I have a customer who has been unable to set signatures in Mac Outlook since switching to the new interface. If she resets the account every time she opens Outlook the signatures re-appear. We re-installed the Office suite, and various purging of accounts and preference files have been attempted. The issue only returns.

Outlook | MacOS | Legacy Outlook for Mac | For home

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  1. Anonymous
    2022-08-21T16:31:22+00:00

    Hi Everyone - I just installed the MAC Outlook Version 16.64 and the signature problem appears to have been resolved. It looks like Microsoft updates their MAC version on the 15th of each month but I was a little nervous to install it. Thankfully it fixed my issue. FYI - I did have to go into "Manage Signatures" to clear out a couple of untitled signatures but luckily it was just a few this time around.

    Linda

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  2. Anonymous
    2022-08-13T01:00:46+00:00

    I have the same issue but I am not a skilled tech person. Can someone give me a simple step by step guide on how to fix this signature problem? Thanks

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  3. Anonymous
    2022-07-30T12:10:57+00:00

    Looking at the Microsoft updates page - both the issue with signatures in new UI, and the subsequent loss of calendars in the old UI is being "Investigated"

    https://support.microsoft.com/en-us/office/fixes-or-workarounds-for-recent-issues-in-outlook-for-mac-54afa5e3-db38-422a-9d94-3b55330ded8e

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  4. Anonymous
    2022-07-27T13:31:43+00:00

    I've tried the terminal commands... This causes signatures to temporarily work and then eventually they stop populating and stop working.

    I'm in a bind here.

    If I use "legacy" outlook - my signatures work all the time, but my calendars disappear.

    If I use "new" outlook - my calendars work all the time, but my signatures disappear.

    Not sure if that data point helps troubleshoot this at all?

    This is infuriating. Naturally, none of my other users are having this issue nor are any windows users.

    Note: My signatures are also in my online (outlook.office.com) signature settings, but these do NOT show up anywhere on my MAC app version.

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  5. Anonymous
    2022-07-26T12:23:05+00:00

    I gave up in the end and just reverted back to the Old look of Outlook - the signatures were all there and they work. So, much easier!

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