Mac Outlook 16.63 signature issue

How do we download load it? Does that means reinstalling the entire suite again?

• on your mac hold down command and press space bar.
• it will load spotlight search
• in the search, type terminal and hit enter
• copy and then paste this into the program that loads;

// Reading the value defaults read com.microsoft.Outlook DisableSignatures

2022-07-18 09:42:48.322 defaults[20309:460217] 

The domain/default pair of (/Users/[username]/Library/Containers/com.microsoft.Outlook/Data/Library/Preferences/com.microsoft.Outlook, DisableSignatures) does not exist

// Change the value to false
defaults write com.microsoft.Outlook DisableSignatures 0

- Restart Outlook.
- Once open, go to preferences then open signatures. 

It should work as it did for me and originally shared by BJ Scheid on 19 July. Good luck!

Same issue here.

Did some digging since I thought my IT department made a change to the configuration again. There is a default setting named DisableSignatures which should be false (0) by default. However, when I read the setting, the command indicated it wasn't set. I set the value to 0 (false) and restart outlook. The signatures feature started working again. You'll need to use the mac terminal to run the two defaults commands (no root access). Since the command runs under the current login, you'll need to run it for each login if you have a shared login system. Appears to be broken in this version 16.63 which I upgraded to on Friday.

Interesting side effect, I pushed the add button a number of times in the dialog. Once I enable signatures again, it appears it was tracking me all along so now I have a ton of the Untitled Signatures setup.

Commands and output. Note there is no output for the write version.

// Reading the value
defaults read com.microsoft.Outlook DisableSignatures



2022-07-18 09:42:48.322 defaults[20309:460217] 



The domain/default pair of (/Users/[username]/Library/Containers/com.microsoft.Outlook/Data/Library/Preferences/com.microsoft.Outlook, DisableSignatures) does not exist

// Change the value to false
defaults write com.microsoft.Outlook DisableSignatures 0

Thank you BJ, i could not for the life of me figure out what had happened and this did solve my problem as well! It also loaded up several old signatures like it did for you, but that is a simple fix. Thanks a lot for sharing!

Dear MntbighkerMM,

 

Good day!

 

Thank you for posting to Microsoft Community. We are happy to help you.

 

I understand that you are having a concern with the outlook for Mac signature.

From your description, the signature re-appears after a reset, so I understand that after some time the signature disappears. Please correct me if that is not the case. Also please confirm that the user is following the steps in this article for signature Create and insert a signature in Outlook for Mac (microsoft.com)

So assuming that the signature disappears after some time, here is what we can test.

1- switch back the legacy outlook to see if you face the same situation from there.

2- Create a new outlook profile from the New Outlook for Mac interface and double check if the issue reproduced.

3- if the situation if persists, I would suggest you to revert to an earlier outlook for Mac version.

Select the version from the update packages Update history for Office for Mac - Office release notes | Microsoft Docs

 

Feel free to let me know how it goes.

 

We look forward to your response for further assistance. Thanks for your cooperation.

 

Sincerely.

Mac | Microsoft Community Moderator

 

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Hi Mac Nsiloulou MSFT

Given the discovery by BJ Scheid that "DisableSignatures" is not false (0) by default (message on July 18), isn't it apparent to the Microsoft Mac team what the cause of the "missing signature" bug is? It's been at least a month now--any idea when will we see an update from Microsoft?

I still have to invoke BJ Scheid's solution to enter "defaults write com.microsoft.Outlook DisableSignatures 0" in Terminal whenever I shutdown and re-start my Mac.

(I hope that I am not replying to an AI chatbot here!)

Thanks BJ. It looks like this worked for me.