Outlook.com "Sync Email" settings - "Unable to load these settings. Please try again later."

Anonymous
2022-02-14T10:55:01+00:00

I am using the free version of Outlook.com and followed the forums and help how to set up a GMail sync to Outlook.com.

However since two days I got this clicking on the "Sync Email" menu.

Even the X button on the upper right corner does not operates when being in this menu.

I tried this menu in browsers like Edge, Internet Explorer, Chrome, Opera.

All the same results.

Questions:

  1. can I use Gmail sync using free version of Outlook.com?
  2. do you know this

Outlook | Web | Outlook.com | Settings

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2022-02-21T21:12:56+00:00

    Same problem but with my folders, same message about loading files. Not technically able to understand all the responses but my guess would be I started to pay for service it would go away

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  2. Anonymous
    2022-02-21T22:07:40+00:00

    I'm also having the same issue, same 500 error from the server. My paid Microsoft account is essentially useless to me until this gets fixed. Any news from Microsoft would be greatly appreciated.

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  3. Anonymous
    2022-02-22T08:46:51+00:00

    Microsoft still reports:

    Image

    on https://portal.office.com/servicestatus

    but the sync email facility still does not display.

    How does Microsoft justify this falsehood?

    NB correction: Sync is working in the background - I am receiving emails from the sync accounts.

    So while I cannot access the sync settings page, it IS working.

    Obviously I cannot update these settings but as of now, I do not need to.

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  4. Anonymous
    2022-02-22T09:15:18+00:00

    They might just think that it's a minor bug.

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  5. Anonymous
    2022-02-22T10:51:42+00:00

    Yes, with sync actually working in the background the most important functionality is there.

    Nonetheless the sync page cannot be reached for checking or updates so the expression "Everything is up and running" just cannot be applied to Outlook.com right now.

    Furthermore there were no alerts on the status site at all when Outlook.com failed to send emails out, putting a copy in the Sent folder as normal (which incidentally confirms I really did send them), and outputting no error messages. So these outgoing emails appeared to be sent out but actually disappeared. The sent function is working again now but the outgoing emails have never been sent.

    So the status site is meaningless.

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