Outlook.com "Sync Email" settings - "Unable to load these settings. Please try again later."

Anonymous
2022-02-14T10:55:01+00:00

I am using the free version of Outlook.com and followed the forums and help how to set up a GMail sync to Outlook.com.

However since two days I got this clicking on the "Sync Email" menu.

Even the X button on the upper right corner does not operates when being in this menu.

I tried this menu in browsers like Edge, Internet Explorer, Chrome, Opera.

All the same results.

Questions:

  1. can I use Gmail sync using free version of Outlook.com?
  2. do you know this

Outlook | Web | Outlook.com | Settings

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2022-03-20T20:29:20+00:00

    I contacted microsofts outlook-support multiple times but didn't get a reply. Such a bunch of idiots.

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  2. Anonymous
    2022-03-21T15:11:28+00:00

    Exact same situation with me - moved the family over with custom domain, but since I am unable to set the default "from" address I've had to revert everything back to G-Suite. Right now I get some crazy from address like "outlook_******@outlook.com on behalf of ..." address which obviously won't cut it.

    Very frustrating that this is happening, and worse that it's been going on for so long. It basically makes the entire concept of a personal domain useless and they should not be currently selling that as a feature because you can't actually get it to work.

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  3. Anonymous
    2022-03-21T16:26:11+00:00

    Try setting your primary email address in your Microsoft account settings to your personalised email address. I have had it confirmed that it is safe to do this despite what it says in the FAQ.

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  4. Anonymous
    2022-03-21T17:10:44+00:00

    Thanks - I had already done that actually, but still no luck. I remain signed in to Outlook as outlook_******@outlook.com

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  5. Anonymous
    2022-03-21T17:27:01+00:00

    TO everyone in this forum who has had the problem with setting default email address in Outlook.com (which I confirmed flows through to the Outlook 365 email client):

    After weeks of failing with the Settings>Email>Sync Email route in Outlook.com email (and getting the ""Unable to Load these Settings" error), Donny's suggestion of going to  https://account.live.com/names/manage](https://account.live.com/names/manage)  and changing my "Primary Email Address" WORKED!!! :) No more frustration ... thank you Donny & [Diane Poremsky MVP.

    https://answers.microsoft.com/en-us/outlook_com/forum/all/outlook-is-sending-from-the-wrong-email-address/32ea34b4-6877-4349-b8f2-cc49a534a847

    NOTE: After I made the update in my Microsoft Account settings, it took about 15+ minutes for the default update to be reflected in Outlook.com and Outlook 365. To play it safe I would suggest waiting 30 minutes and then logging out and back into your account(s).

    MICROSOFT > please update your Help pages so people get accurate information.

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