Outlook.com "Sync Email" settings - "Unable to load these settings. Please try again later."

Hello Mihály Barosi!

 

Welcome to the Microsoft Office Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

 

I totally understand that you have concern about your Outlook.com wherein the sync email option is blank. Let's us check on this together and sort this out. Rest assured, I will do anything that I can to assist you with your concern.

Based on your description, the reason why your sync email option is blank might be because there's a problem on the server. You may observe the behavior by trying again after 24 hours or by using other network for the internet.

Now here's my to answer your questions;

With synchronizing your Gmail to Outlook.com, this is the same with connected accounts on Outlook.com, this option is no longer available on Outlook.com. Microsoft has removed this option since May 10, 2021. In order for you to sync your Gmail account to Outlook is you will need to use the Outlook mail application to access you emails from Gmail. Please refer to this article here for more information. Add your other email accounts to Outlook.com (microsoft.com)

Hope it helps. I look forward to your response.

Sincerely,

 

ReynaldoB

M365 Consumer Forum Moderator

Microsoft Community

Hello !

I have experienced exactly the same recent days. I have synced more gmail addresses for long time without problems. Suddenly I got failure message that Outlook could not access one of my accounts ( since last Saturday ) and I was urged to go to Outlook settings , email sync to fix the access issue . But it is impossible because I get same message "unable to load this settings. Try again later " . Now I have tried again later many times over a couple of days !!

Arnstein

With synchronizing your Gmail to Outlook.com, this is the same with connected accounts on Outlook.com, this option is no longer available on Outlook.com. Microsoft has removed this option since May 10, 2021.

Really? That is hard to believe.

a) If they removed this important functionality, they must have informed us. I don't see any official article about this statement.

b) Why is the option still available in the settings menu, producing an error?

Unfortunately the idea that “unable to load” is caused by a server error and we should try again in a day does not work. I am on day ten or so of this error.

And its not the discontinued feature causing it..its not gmail, and the error just started recently.

I also was directed by an outlook system email to go to this setting to update a connection that is failing. Its failing because the email i was syncing to has been terminated (i know this…i dont need it anymore). But i cant fix it and now get the system email directing me to the sync Outlook setting that doesnt load every day!

Add me to the pile of bewildered people that this feature is broken. Under the hood, the service is throwing a "500" error which should be alerting their system admins. Sad no Microsoft response.

Having the exact same problem after i relocated to another country,
unable to send emails and reply to emails originating from another country and also unable to access the "sync settings",
contacted microsoft twice only to receive the same **** bot response about how they're aware the server has an issue but its been almost two weeks and still nothing!!
this is freaking ridiculous and its interfering with my freelance work where all my contacts are and work emails are tied to this account!