Outlook.com "Sync Email" settings - "Unable to load these settings. Please try again later."

Thanks for the solution. Though I'm not going to try it cause I understand what it does already.

It's good to know it is a client-side error caused by a missing feature from the server. So it should be an easy fix which nobody in Microsoft bother to fix. :D

Hello Mihály Barosi!

 

Welcome to the Microsoft Office Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

 

I totally understand that you have concern about your Outlook.com wherein the sync email option is blank. Let's us check on this together and sort this out. Rest assured, I will do anything that I can to assist you with your concern.

Based on your description, the reason why your sync email option is blank might be because there's a problem on the server. You may observe the behavior by trying again after 24 hours or by using other network for the internet.

Now here's my to answer your questions;

With synchronizing your Gmail to Outlook.com, this is the same with connected accounts on Outlook.com, this option is no longer available on Outlook.com. Microsoft has removed this option since May 10, 2021. In order for you to sync your Gmail account to Outlook is you will need to use the Outlook mail application to access you emails from Gmail. Please refer to this article here for more information. Add your other email accounts to Outlook.com (microsoft.com)

Hope it helps. I look forward to your response.

Sincerely,

 

ReynaldoB

M365 Consumer Forum Moderator

Microsoft Community

Hi ReynaldoB

M365 Consumer Forum Moderator

You first replied on the 15th February 2022. It is now 4 March 2022 and we - the community still havent received a reply/fix/solution from you or Microsoft. In your reply you state:

'I totally understand that you have concern about your Outlook.com wherein the sync email option is blank. Let's us check on this together and sort this out. Rest assured, I will do anything that I can to assist you with your concern.'

• Can I be so bold as to ask what has been done about this issue?
• Has it been escalated to higher ranked support engineers?
• Will it be fixed or do we have to find an alternative email client?

I await for your reply/response with bated breath.

Thank you

Well said, simply repeating previous statements do not fix anything.

It seems that Microsoft and moderators know of the problem,, but nothing is being escalated.

Looking for a new email client.

Me too!

ReynaldoB, this setting page is not just for setting external email sync.

There is also setting to change default "From" address (MS 365 Family - custom domain) but it is not accessible because of the "Unable to load..." error.

You can check answer on FAQ page:

Get a personalized email address in Microsoft 365
"How do I change the default "From" address used to send email with a personalized email address?"

1. Go to your Outlook.com Email alias settings. <-- Link to Sync Email setting
2. Set the default Fromaddressfrom the drop down of address available. <-- not possible, because of bug/error: "Unable to load these settings. Please try again later."