Outlook.com "Sync Email" settings - "Unable to load these settings. Please try again later."

I have the same issue with daily Microsoft emails asking to "Please update your credentials" for a sync'd email account that I recently changed the password for.

Cannot access the Sync Email options within Outlook to either remove the account or update the password.

Hello Mihály Barosi!

 

Welcome to the Microsoft Office Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

 

I totally understand that you have concern about your Outlook.com wherein the sync email option is blank. Let's us check on this together and sort this out. Rest assured, I will do anything that I can to assist you with your concern.

Based on your description, the reason why your sync email option is blank might be because there's a problem on the server. You may observe the behavior by trying again after 24 hours or by using other network for the internet.

Now here's my to answer your questions;

With synchronizing your Gmail to Outlook.com, this is the same with connected accounts on Outlook.com, this option is no longer available on Outlook.com. Microsoft has removed this option since May 10, 2021. In order for you to sync your Gmail account to Outlook is you will need to use the Outlook mail application to access you emails from Gmail. Please refer to this article here for more information. Add your other email accounts to Outlook.com (microsoft.com)

Hope it helps. I look forward to your response.

Sincerely,

 

ReynaldoB

M365 Consumer Forum Moderator

Microsoft Community

I am having the same issue and I cannot get it resolved. I log in, go to settings, go to mail, go to syn email and it says that it is unable to load these settings. Please try again later."

I have tried in multiple browsers on different computers over the course of the last week.

I need this fixed!!!

Same problem here

:(

This is exactly my problem. I've switched to the other account as my primary and want to (as much as possible) stop using Outlook, but now I can't get in and remove the zombie! (so I keep getting the "we can't connect please fix it" emails from Outlook because I changed the password on my other account ...)

You are correct in pointing out that existing sync accounts still work - and apparently will continue to do so.

No new sync accounts will be supported; that feature is no longer available and that is official.

However the sync pane is not accessible at all so:

• you cannot remove accounts you no longer want to sync
• if account credentials (eg passwords) change, you cannot update them (and will get annoying messages that they do not work)
• continuous unsuccessful login attempts from outlook.com may lock these accounts you cannot update
• other features on the sync pane (eg default FROM: address) cannot be updated.

Microsoft told me in a support reply that this will be fixed, but that was a few weeks back.

However the sync feature, for new accounts, is gone.